Lorenzo Calce
3635 Jean Beraud
Summary
Dynamic executive skilled in effective decision-making and team collaboration. Proven track record of implementing data-driven strategies that optimize operations, reduce costs, and foster a customer-centric culture to drive revenue growth.
Overview
17
17
years of professional experience
Work History
CEO
Auto Exotika
01.2023 - 02.2025
- Directed strategic initiatives to enhance operational efficiency across all departments.
- Fostered partnerships with luxury brands to expand product offerings and market reach.
- Implemented data-driven decision-making processes to optimize resource allocation and reduce costs.
- Spearheaded employee development programs to enhance team performance and engagement.
- Analyzed market trends to identify growth opportunities and drive revenue enhancement strategies.
- Established key performance indicators to monitor business performance and achieve organizational goals.
- Oversaw financial planning, budgeting, and forecasting processes to ensure fiscal responsibility.
- Cultivated a customer-centric culture by improving service delivery and client satisfaction metrics.
Manager/Investor
40 Westt
02.2019 - 01.2023
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Developed training materials to enhance team performance and efficiency.
- Implemented process improvements that streamlined workflows and reduced operational delays.
- Managed inventory control systems, optimizing stock levels and reducing waste.
- Facilitated cross-functional collaboration to enhance project outcomes and team cohesion.
- Analyzed performance metrics to identify areas for improvement and drive results.
- Mentored junior staff, fostering skill development and promoting a positive work environment.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Manager/Investor
Cafe Milano
02.2015 - 04.2022
- Coordinated resource allocation, ensuring alignment with strategic business goals and objectives.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Sales Executive
Pneus Metro
01.2008 - 01.2015
- Cultivated strong client relationships to drive repeat business and enhance customer loyalty.
- Analyzed market trends to identify sales opportunities and inform product offerings.
- Developed tailored sales presentations to effectively communicate value propositions to clients.
- Collaborated with team members to strategize and execute successful sales campaigns.
- Implemented customer feedback mechanisms to refine service delivery and improve satisfaction rates.
- Streamlined sales processes, resulting in increased efficiency and reduced turnaround times for client orders.
- Mentored junior sales staff, fostering skills development and enhancing team performance.
- Led negotiations with key accounts, securing favorable terms that aligned with company objectives.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
Education
High School Diploma -
Lindsay Place High School
Montreal,QuebecSkills
- Effective decision making
- Operational excellence
- Customer focus
- Strategic visioning
Languages
English
Native or Bilingual
Italian
Limited Working
French
Native or Bilingual
Interests
soccer
baseball
hockey
running
gym
Timeline
CEO
Auto Exotika
01.2023 - 02.2025
Manager/Investor
40 Westt
02.2019 - 01.2023
Manager/Investor
Cafe Milano
02.2015 - 04.2022
Sales Executive
Pneus Metro
01.2008 - 01.2015
High School Diploma -
Lindsay Place High School