Lorenzo Castro
Concord,CA
Summary
Proven sales and leadership skills honed at Brasas Do Brazil and Toys"R"Us, enhancing customer satisfaction and boosting sales through strategic merchandising and exceptional service. Adept in multi-tasking and problem-solving, consistently delivering results under pressure. Achieved a significant increase in repeat business by fostering strong relationships and maintaining a positive work environment.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Sales Associate
Tinman LLC
08.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Assistant Manager
Brasas Do Brazil
07.2018 - 09.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
Detail Specialist
Chevrolet Motors
07.2020 - 11.2020
- Maintained a clean and organized workspace to ensure efficient completion of tasks.
- Delivered outstanding results under pressure; consistently meeting tight deadlines without compromising quality.
- Increased customer satisfaction by providing high-quality, timely detailing services.
- Maximized productivity by maintaining equipment in optimal working condition through routine maintenance checks and cleaning activities.
- Refilled gas tanks.
- Shined vehicle windows and windshields to remove water spots.
- Washed cars and trucks daily for auto dealership.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Wiped down and polished interior and exterior surfaces.
- Applied chemicals and used high-pressure wash and scrubbers to clean rims.
Sales Associate
Toys"R"Us
08.2016 - 01.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Restocked shelves to maintain product availability and store appearance.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
High School Diploma -
De La Salle
Concord, CA05-2019
Skills
- Customer service
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Verbal/written communication
- Sales expertise
- Sales strategies
- Upselling
- Dining area maintenance
Timeline
Sales Associate
Tinman LLC
08.2022 - Current
Detail Specialist
Chevrolet Motors
07.2020 - 11.2020
Assistant Manager
Brasas Do Brazil
07.2018 - 09.2024
Sales Associate
Toys"R"Us
08.2016 - 01.2017
High School Diploma -
De La Salle
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