Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lorenzo Dominguez

Las Vegas,NV

Summary

Capable Bartender/Server/Guest Service passionate about serving guest well while exceeding guests expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in hospitality establishments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Gaming Bartender

The Phoenix Bar & Lounge
06.2020 - Current
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Tavern Server

Golden Entertainment
12.2018 - 11.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Food & Beverage Manager

Affinity Gaming
06.2018 - 01.2019
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.

Lead Server

Donny's Breakfast Spot & Catering
02.2017 - 05.2017
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Cultivated warm relationships with regular customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Bartender

Acapulco Restaurant
06.2015 - 02.2017
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed strict recipes and drink measurements to minimize product used.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.

Operations Shift Leader

Courtyard By Marriott
06.2013 - 11.2015
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Provided exceptional service and assistance to guests upon check-in.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Monitored and evaluated performance of personnel to confirm compliance with standards.
  • Collected room deposits, fees, and payments.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Resolved service-related problems and documented actions in system.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Trained staff to provide excellent customer service, apply best practices and comply with procedures.
  • Confirmed relevant guest information and payment methods to prevent fraud.

Education

Associate of Arts -

Los Angeles Valley College
Van Nuys, CA
06.2005

High School Diploma -

John F. Kennedy High School
Granada Hills, CA
06.2002

Skills

  • Guest Services
  • Product and Service Knowledge
  • Professional Service Standards
  • Hospitality and Guest Service
  • Professional Communication
  • Multitasking Abilities
  • Attentive Service
  • Customer Relationships
  • Teamwork and Professionalism
  • Good Conversationalist
  • Effective Verbal Communication

Certification

  • NV. T.A.M. Card, August 2023
  • NV. Food Handlers Safety Training Card, June 2023
  • NV. Non-Gaming Work Card, June 2020

Timeline

Gaming Bartender

The Phoenix Bar & Lounge
06.2020 - Current

Tavern Server

Golden Entertainment
12.2018 - 11.2020

Food & Beverage Manager

Affinity Gaming
06.2018 - 01.2019

Lead Server

Donny's Breakfast Spot & Catering
02.2017 - 05.2017

Bartender

Acapulco Restaurant
06.2015 - 02.2017

Operations Shift Leader

Courtyard By Marriott
06.2013 - 11.2015

Associate of Arts -

Los Angeles Valley College

High School Diploma -

John F. Kennedy High School

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