Lorenzo Dowl
Bronx,NY
Summary
Diligent Labor Worker with experience performing variety of technical and manual tasks. Maintains cleanliness of work area and counts materials. Background in general maintenance, light construction, repair and custodial work.
Goal-oriented Customer Service representative with 10 years of committed and maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
17
17
years of professional experience
Work History
Labor Worker
Construction Force Companies
New York, NY
01.2021 - Current
- Demolition, carpentry, flooring
- Maintain clean and safe work area
- Carry out other miscellaneous duties around job site as requested
- Gathered and disposed of worksite debris to remove safety hazards.
- Maintained and repaired facilities, equipment and tools.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Directed traffic away from hazardous locations to protect team members and general public.
Security Guard
Third Security Corp
New York, NY
04.2015 - 06.2019
- Oversaw entry and exit of up to 150 employees and visitors daily
- Ensure a safe & secure environment for all guests and employees at various venues
- Check IDs and collect event tickets at door.
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Monitored employee activities, confirming compliance with security regulations.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Permitted entry with escort for approved persons into secure locations.
- Reported irregularities such as fire and safety hazards to maintenance.
Store Associate
Whole Foods Market
New York, NY
07.2017 - 07.2018
- Provided customer service in Meats Department
- Performed product quality checks, kept cases & shelves clean and well stocked
- Maintained a clean & sanitary working/shopping environment.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Restocked room supplies with personal touch to enhance sales.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers and helped with product questions, selections and purchases.
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention
Shipping Manager
Sendaframe.com
Carlstadt, NJ
11.2006 - 07.2017
- Ensured all inbound and outbound shipments were processed and distributed in timely manner
- Sorted and organized all damaged products, for supplier credits and returns
- Updated sales department on shipping status of orders
- Coordinated shipping priorities with warehouse team
- Trained, supervised and delegated tasks to seasonal employees
- Maintained safe and organized environment for warehouse personnel.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Assigned shipments to carriers in centralized database, choosing least expensive options to minimize shipping fees.
- Set up local, domestic and international shipments according to postal, shipper and foreign regulations.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Communicated with vendor representatives to resolve damaged shipments and item shortages
- Organized storage areas to optimize materials movements and minimize labor hours
Education
Certification - CPA
American Heart Association
New York NY 03.2021
Certification - OSHA Certification
Auquilla OSHA Training Services
New York, NY01.2020
Certification - Customer Success Management Fundamentals
Dale Carnegie Center of Excellence - NYC/Westchester
New York, NY03.2017
High School Diploma -
Park West High School
New York NY 01.1996
Skills
- Superior Work Ethic
- Demolition and Destruction
- Heavy Machinery Operation
- Form Construction and Removal
- Team Player
- Physical Strength and Stamina
- Problem Solving
- Worksite Safety and Maintenance
- Physical Agility and Coordination
- Understanding Customer Needs
- Multitasking and Prioritization
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Punctual and Dependable
Timeline
Labor Worker
Construction Force Companies
01.2021 - Current
Store Associate
Whole Foods Market
07.2017 - 07.2018
Security Guard
Third Security Corp
04.2015 - 06.2019
Shipping Manager
Sendaframe.com
11.2006 - 07.2017
Certification - CPA
American Heart Association
Certification - OSHA Certification
Auquilla OSHA Training Services
Certification - Customer Success Management Fundamentals
Dale Carnegie Center of Excellence - NYC/Westchester
High School Diploma -
Park West High School
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