Lorenzo Ecford
Chicago ,IL
Summary
Dedicated Armed Security Officer with proven expertise at Silver Star Protection Group in crisis management and policy enforcement. Skilled in firearms certification and surveillance monitoring, I consistently ensured safety and security through vigilant patrols and effective crowd control. Committed to maintaining professionalism while addressing security concerns swiftly and efficiently.
Overview
6
6
years of professional experience
Work History
Armed Security Officer
Silver Star Protection Group
Chicago, IL
04.2021 - Current
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Completed full building and grounds patrols to spot and investigate concerns.
Field Supervisor
Titans Security
Chicago, IL
11.2018 - 04.2021
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Met with customers to resolve issues and build productive relationships.
- Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
Education
High School Diploma -
Charles Huston
Chicago, IL06.2009
Skills
- Firearms certification
- Crisis management
- Surveillance monitoring
- Report writing
- Customer service
- Policy enforcement
- Attention to detail
- Body armor usage
Timeline
Armed Security Officer
Silver Star Protection Group
04.2021 - Current
Field Supervisor
Titans Security
11.2018 - 04.2021
High School Diploma -
Charles Huston