Lorenzo Fuller
Mansfield,TX
Summary
Dynamic Business Administration graduate and results-driven professional with a robust background in operations, workforce management, and program development. Strong analytical skills and a proven track record of enhancing processes, supporting strategic initiatives, and driving operational efficiency. Recognized as an effective communicator and collaborative team contributor, adept at swiftly adapting in fast-paced environments while consistently delivering measurable results. Committed to leveraging expertise to foster organizational success and improve overall performance.
Overview
10
10
years of professional experience
Work History
Teacher of the Deaf/Hard of Hearing
Osceola School District
09.2023 - 06.2025
- Developed and implemented engaging lesson plans aligned with curriculum standards, impacting a caseload of approximately 15-22 students annually
- Fostered a positive classroom environment, increasing student participation and improving engagement based on classroom observations and feedback
- Utilized technology tools (e.g., FM systems, visual aids) to support instruction and facilitate assessments, enhancing accessibility for all students
- Advocated for student needs by coordinating with parents, administration, and support staff to create and monitor Individualized Education Plans (IEPs) for 100% of assigned students
- Differentiated instruction to accommodate diverse learning needs, ensuring equitable access and supporting measurable academic growth for students with varying hearing levels
Workforce Management Analyst
Convo Communications
12.2021 - 10.2022
- Analyzed workforce data for a team of 100+ employees to optimize scheduling and resource allocation, improving coverage accuracy by 75%
- Developed forecasting models based on historical trends, increasing staffing accuracy and reducing understaffing incidents by 10-12%
- Collaborated with cross-functional teams to streamline operations, contributing to an increase in overall productivity
- Conducted regular audits of workforce management systems, maintaining 90% data accuracy and ensuring compliance with company policies
- Managed time-off requests, shift swaps, breaks, and PTO for 250+ employees, maintaining fair and balanced schedules with minimal conflicts
- Reduced labor costs through effective forecasting and strategic scheduling adjustments
- Produced and maintained reports and tracking spreadsheets using CRM systems, Google Workspace, and UKG to support data-driven decision-making
Operations Specialist
Apple Inc
04.2019 - 12.2021
- Streamlined operations by implementing process improvements that increased cross-departmental efficiency by 15%
- Developed and maintained comprehensive documentation for operational procedures, ensuring 100% compliance and process consistency
- Analyzed key performance metrics, recommending data-driven enhancements that optimized resource allocation and reduced waste by 10%
- Led training sessions for 15+ new team members, accelerating onboarding and fostering a culture of continuous improvement
- Oversaw inventory management processes, maintaining 99% accuracy and reducing stock discrepancies by 20%
- Managed day-to-day operations, delegating tasks effectively to ensure smooth workflow and on-time project completion for 95% of deliverables
Office Operations Intern
Gallaudet University
01.2018 - 05.2019
- Assisted in coordinating operational workflows, contributing to a 10% increase in departmental efficiency
- Supported project management by organizing schedules and tracking progress for 3-5 ongoing projects
- Performed data entry and analysis with a focus on maintaining 95% accuracy in reporting documentation
- Participated in strategic planning sessions, providing actionable input that led to two process optimization initiatives
- Handled administrative and data entry tasks, supporting a team of 3 staff members
- Assisted with coordination of technical and business system improvements, helping reduce process
Career Advisor
Gallaudet University
07.2015 - 05.2019
- Developed individualized career plans for over 900+ students on the campus, improving their job readiness and placement rates
- Conducted workshops on resume writing and interview preparation, reaching an average of 30 participants per session
- Facilitated partnerships with local employers, securing internship placements for more than 75% of workshop attendees
- Led job seeker workshops focused on job searching, application completion, and resume building, contributing to increased employment outcomes
Education
Bachelor of Science - Business Administration
Gallaudet University
Washington, DC05-2019
Skills
- Relationship building
- Critical thinking
- Scheduling optimization
- Workforce planning
- Forecasting techniques
- Statistical modeling
- Data collection & research
- Microsoft Excel
- Managing schedules
- Operational efficiency
- Planning and coordination
- Cross-functional communication
- Project management
- Workflow optimization
- Production planning
Accomplishments
- Achieved a 100% Net Promoter Score (NPS) for four consecutive months at Apple, reflecting exceptional customer satisfaction
- Recorded the fastest operational run time in the region, demonstrating efficiency in high-volume environments
- Served as Lead Organizer for a major Apple product launch, coordinating logistics, staffing, and execution under tight deadlines
- Organized and led a career fair at Gallaudet University, contributing to 85% of participating students securing jobs or internships
- Selected as the first hire for a newly opened school, establishing foundational systems and operational structure from day one
- Won Teacher of the Month (2024) at Knight Point K-8 for instructional leadership and impact
- Balanced sales and operational responsibilities to improve workflow efficiency and customer experience
- Recognized for leadership and performance, earning Player of the Week (Football) and Most Outstanding Player (Basketball)
- Demonstrated cross-functional collaboration and adaptability in fast-paced environments
Languages
English
American Sign Language
Timeline
Teacher of the Deaf/Hard of Hearing
Osceola School District
09.2023 - 06.2025
Workforce Management Analyst
Convo Communications
12.2021 - 10.2022
Operations Specialist
Apple Inc
04.2019 - 12.2021
Office Operations Intern
Gallaudet University
01.2018 - 05.2019
Career Advisor
Gallaudet University
07.2015 - 05.2019
Bachelor of Science - Business Administration
Gallaudet University