Lorenzo Gomez
La Porte,TX
Summary
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Area Service Manager
Vallen Safety Services
Pasadena, TX
01.2022 - Current
- Implemented quality control measures to uphold company standards.
- Provided technical assistance over the phone when possible in order to resolve customer issues quickly.
- Performed cost analysis on repair jobs in order to maximize efficiency while minimizing expenses.
- Analyzed data from customer surveys to identify areas for improvement in service delivery.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Analyzed business performance data and forecasted business results for upper management.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Established standards for technician safety practices, ensuring compliance with local regulations.
- Resolved customer complaints promptly and courteously while maintaining excellent customer relations.
- Delegated work to staff, setting priorities and goals.
- Inspected work sites prior to commencement of repair jobs in order to identify any potential hazards.
- Managed daily operations and maintenance of the service department, ensuring all processes were completed in a timely manner.
- Recruited, trained, coached and mentored new technicians to ensure they had the necessary skills to meet job requirements.
- Monitored inventory levels of parts and supplies needed for service repairs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Ensured proper documentation was maintained for all service calls performed by technicians.
- Advised management on current trends in equipment servicing techniques.
- Assigned work and monitored performance of project personnel.
Operations Manager
24Hr-Safety
Deer Park, Texas
01.2005 - 01.2022
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Tracked and replenished inventory to maintain par levels.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Planned delivery routing, team workflows, and promotional initiatives.
- Addressed customer concerns with suitable solutions.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Examined invoices and shipping manifests for conformity to tariff and customs regulations.
- Ensured compliance with company policies, procedures, safety regulations and applicable laws.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Managed day-to-day shipping and receiving, overseeing large number of packages in 24-hour period.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
Onsite Project Manager
Well Safe Inc.
Deer Park, Texas
01.1999 - 01.2005
- Established and enforced procedures and work standards, promoting team performance and safety.
- Monitored project progress to enforce adherence to deadlines and quality standards.
- Prepared and planned worksites to help jobs run smoothly.
- Provided technical guidance and support to team members throughout the duration of the project.
- Maintained effective communication with internal departments regarding any changes or issues related to the project.
- Collaborated with external vendors to ensure quality assurance standards were met during implementation phases.
- Conducted site pre-inspections and coordinated post-construction audits.
- Completed investigations into complaints, incidents and accidents at work sites.
- Conducted safety tests on equipment, machinery and instruments to assess proper functioning.
- Maintained records of all safety training sessions conducted in the field.
- Assessed job sites for hazards and identified corrective actions to reduce risks.
- Worked effectively with multiple contractors at various sites providing safety training for employees.
- Analyzed data collected from incident investigations and developed recommendations for improvement or corrective action.
- Approved orders for new safety equipment after verifying proper equipment specifications and features and conformity to applicable laws and facility policies.
Education
La Porte High School
La Porte, TXSkills
- Technical assistance
- Quality control
- Cost analysis
- Customer relations
- Team management
- Safety compliance
- Employee training
- Inventory management
- Performance monitoring
- Project management
- Effective communication
- Relationship building
- Coaching and mentoring
- Service delivery
- Operational efficiency
- Sales support
- Staff development
- Team development
- Multitasking
- Organizational skills
- Adaptability
- Revenue growth
- Team collaboration
- Customer relationship management
- Problem-solving aptitude
- Verbal and written communication
- Positive attitude
- Reliability
- Training and development
- Teamwork
- Emergency response
- Team leadership
- Scheduling and coordinating
- Performance reviewing
- Cost control
- Employee development
Languages
English
Full Professional
Spanish
Professional
Certification
- TWIC
- Forklift License
References
References available upon request.
Timeline
Area Service Manager
Vallen Safety Services
01.2022 - Current
Operations Manager
24Hr-Safety
01.2005 - 01.2022
Onsite Project Manager
Well Safe Inc.
01.1999 - 01.2005
La Porte High School
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