Lorenzo Hernandez
Phoenix,AZ
Summary
Dedicated customer service professional with extensive experience in fast-paced environments. Proven ability to handle multiple tasks efficiently while maintaining high levels of customer satisfaction. Strong communication skills foster positive interactions and resolve issues effectively. Aiming to leverage expertise to contribute to a dynamic team.
Overview
3
3
years of professional experience
Work History
Clerk
QuikTrip
Tempe, AZ
01.2023 - Current
- Accepted cash and credit card payments, issued receipts and provided change.
- Resolved customer complaints promptly and professionally.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Executed daily tasks to maintain store standards.
- Stock cooler and floor merchandise.
- Worked effectively in team environments to make the workplace more productive.
- Maintained order and cleanliness of work areas to conform with health codes.
- Greeted customers warmly upon arrival and thanked them for their patronage upon departure.
- Completed opening and closing duties including setting up necessary supplies for each shift.
- Followed health and safety regulations while handling food products.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Crew Member
Cold Stone Creamery Ice Cream
Phoenix, AZ
04.2022 - 12.2022
- Presented orders to guests within anticipated service times.
- Informed customers about daily specials in an engaging manner.
- Took orders from patrons and input selections into store computer system.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Implemented effective inventory management strategies.
- Wiped down tables and equipment, swept and refilled stock.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Education
Bachelor of Science - IT Network Security
University of Advancing Technology
Tempe, AZ05-2027
High School Diploma -
Heritage Academy
Laveen, AZ05-2024
Skills
- Team player
- Hardworking
- Passionate
- Customer service experience
- Cash handling
- Proficient with technology
- Problem solver
- Adaptable
- Meticulous
Affiliations
- Enjoy watching football with my dad, enjoy spending time with my girlfriend and son, and I am very family-oriented
Languages
Spanish
Elementary
References
References available upon request.
Timeline
Clerk
QuikTrip
01.2023 - Current
Crew Member
Cold Stone Creamery Ice Cream
04.2022 - 12.2022
Bachelor of Science - IT Network Security
University of Advancing Technology
High School Diploma -
Heritage Academy
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