Lorenzo Hernandez Jr

Operate JNL machine for Greenbay Packaging. This job involves setting up the machine to fold boxes and apply glue. Every box has different dimensions and sizes and different glue strip lengths. To do so, knowledge of using a tape measure is crucial. That way we can determine how long to apply glue and if we need a gap between each application. Each box has a PDF sketch that specifies where the box folds and where glue needs to be applied. The operator must also measure the box to make sure that the box is fit to run through the machine. If measurements are off then the box would not pass. The operator must also have basic math knowledge and know how to open and close each order.

Install outdoor lighting promptly. Make sure all connections are properly made. Install transformers with proper wattage size. If the lighting does not turn on, know how to diagnose the problem. Be courteous to clients and report all progress. Keep tools clean and counted after every job.

Knowledge of Microsoft Word, PowerPoint, and Excel was crucial. My duties were to identify areas of opportunity for employees to improve their stats and better their vocabulary when speaking with customers. As QA I had to develop whatever material needed for employers to have as backup in case they got stuck on a call. Grade calls for monthly reports. Help out Agents on the floor. As a Specialist, I had to grade calls for all of my specialist agents. Also, provide feedback on areas of opportunities. Train active agents to become specialists. Train Management to become specialists. Attend weekly specialist meetings and participate in live grading with specialist management. Create material for specialist agents that can help on calls.