Lorenzo Hinton
Newport News,VA
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
2
2
years of professional experience
Work History
General Manager
Royal Farms
Hampton Roads, VA
08.2024 - Current
- Tracked monthly sales to generate reports for business development planning.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Trained employees on duties, policies and procedures.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Completed day-to-day duties accurately and efficiently.
General Manager
Global Partners
Hampton , VA
11.2022 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
General Manager
Rose's Variety Wholesale
Richmond , VA
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
General Manager
Dollar General Store
Richmond , Virginia
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
General Manager/Operations Manager
Party City/Halloween City
Richmond , VA
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Operations Manager/Sales Manager
Best Western Hotel
Richmond , VA
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed scheduling, training and inventory control.
Education
High School Diploma -
Homer L. Ferguson
Newport News, VA06-1995
Some College (No Degree) - Mass Communication
American InterContinental University
Atlanta, GASkills
- Operations Oversight
- Program Administration
- Financial Administration
- Advertising and Marketing
- Sales
- Staff Supervision
- Contract Negotiations
- Branding
- P&L Management
- Vendor Sourcing
- Service Quality Improvement
- Quality Management
- Expense Control
- Schedule Management
- Workflow Planning
- Loss Prevention
- Cost Reductions
Timeline
General Manager
Royal Farms
08.2024 - Current
General Manager
Global Partners
11.2022 - Current
General Manager
Rose's Variety Wholesale
General Manager
Dollar General Store
General Manager/Operations Manager
Party City/Halloween City
Operations Manager/Sales Manager
Best Western Hotel
High School Diploma -
Homer L. Ferguson
Some College (No Degree) - Mass Communication
American InterContinental University
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