Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

LORENZO JOHNSON

OAKLAND

Summary

Dynamic professional with extensive experience in logistics and insurance, notably as a Dispatch Manager at JNJ Express. Proven track record in training and development, optimizing operations, and enhancing customer relationships. Skilled in data management and negotiation, consistently delivering results while ensuring safety compliance and operational efficiency.

Overview

9
9
years of professional experience

Work History

Chemical Operator

PMC Biogenix
Memphis
01.2024 - 06.2024
  • Package Pastille and Powder products into 50lb bags produced by oil and different contents.
  • Load and Unload trucks with a Forklift.
  • Train other trainees how to successfully run the Repack machine to obtain Operator Status.
  • Ensure the Weight is precise on every bag before being shipped out.
  • Keep work area cleaned free of powder and debris at all times.

Insurance Agent/Broker

Primerica/Family First Life
Memphis
05.2019 - 05.2024
  • Conducted in-depth insurance policy reviews and risk assessments for clients, identifying coverage gaps and recommending appropriate adjustments.
  • Successfully resolved client inquiries, claims, and concerns, ensuring high levels of client satisfaction.
  • Collaborated with underwriters to negotiate favorable terms for clients and secure competitive insurance rates.
  • Organized and conducted seminars and workshops to educate clients on insurance products and financial planning.

Dispatch Manager - Extended Coverage Team

JNJ Express
Memphis
10.2019 - 08.2020
  • Performed regular maintenance checks on fleet vehicles ensuring they are up-to-date with safety regulations.
  • Maintained accurate records of all incoming and outgoing calls, deliveries and other relevant information on a daily basis.
  • Proactively identified potential dispatch issues before they occurred and took corrective action as needed.

HR Manager / Dispatcher

ATJ Logistics
Memphis
02.2019 - 08.2020
  • Analyzed and modified compensation and benefits policies to establish competitive programs and comply with legal requirements.
  • Advised managers on organizational policy matters, such as equal employment opportunity and sexual harassment and recommended needed changes.
  • Analyzed data related to staff performance and turnover rate to identify areas of improvement.

Fleet Manager

Marten Transport
Memphis
06.2015 - 06.2017
  • Report carrier performic metrics and monthly cost reports to the executive team.
  • Establish long-term customer relationships through prompt and courteous service.
  • Communicate with dispatchers, warehouses and customers regarding outgoing orders.
  • Manage shipment schedules and drivers Hours of Service to maximize productivity and cut costs.

Education

BACHELOR OF SCIENCE - HUMAN RESOURCES MANAGEMENT

University of Arizona Global Campus
San Diego, CA
05.2018

Skills

  • Training and development
  • Logistics optimization
  • Problem solving
  • Safety compliance
  • Customer relationship management
  • Order routing and delivery
  • Data management
  • Commercial awareness
  • Collaboration skills
  • Microsoft Office proficiency
  • Communication skills
  • Negotiation techniques

Additional Information

Youth & Young Adult Mentor, Encouraged self-expression through creative outlets such as art therapy or music therapy activities. Planned and conducted activities for program participants based on observed needs of individual children and youth. Program called Man Hood University with the City of Memphis, TN to help youths and young adults make the transition in the work world by teaching life skills. Built positive, age-appropriate relationships with disconnected, homeless youth. Developed and implemented individualized behavior plans for youth in order to improve self-regulation and socialization skills., Volunteer Program Manager, Successfully developed and implemented a volunteer program to increase participation by 30% in the first year. Focused on learning new skills and staying updated with industry changes. Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.

Timeline

Chemical Operator

PMC Biogenix
01.2024 - 06.2024

Dispatch Manager - Extended Coverage Team

JNJ Express
10.2019 - 08.2020

Insurance Agent/Broker

Primerica/Family First Life
05.2019 - 05.2024

HR Manager / Dispatcher

ATJ Logistics
02.2019 - 08.2020

Fleet Manager

Marten Transport
06.2015 - 06.2017

BACHELOR OF SCIENCE - HUMAN RESOURCES MANAGEMENT

University of Arizona Global Campus