Summary
Overview
Work History
Education
Skills
Timeline
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Lorenzo Jones

Lakeside,CA

Summary

Motivated Manager with solid background enhancing operational efficiency and team performance. Responsive to changing business demands with adaptable, strategic approaches. Performance-driven and industrious attitude with innovative mentality focused on driving company success.

Overview

7
7
years of professional experience

Work History

Food and Beverage Manager

Belmont Park
09.2024 - Current
  • Improved service speed by 60% by introducing a new ordering and payment system.
  • Managed and trained a team of over 50 employees, leading to better performance and lower staff turnover.
  • Boosted customer satisfaction scores from 55% to 95% through improved service and regular feedback.
  • Organized special events and promotions that brought in more guests during slower times.
  • Created clear safety procedures that helped keep the business running smoothly.
  • Ran social media campaigns and partnerships that increased customer visits and reservations.
  • Helped grow the brand by working with local suppliers and promoting unique food and drink offerings.
  • Trained the team in upselling performance, leading to higher check averages.

Food And Beverage Manager

Seaworld
07.2023 - 07.2024
  • Overseeing a team of 300+ staff members and 15 locations, providing training, scheduling, and performance evaluations to ensure high levels of customer service and efficiency.
  • Managed inventory, ordering, and vendor relationships to maintain adequate stock levels and control expenses.
  • Collaborated with the culinary team to create innovative menus and seasonal offerings, leading to a growth in guest satisfaction scores.
  • Implemented food safety and sanitation protocols to ensure compliance with health regulations and inspection requirements.
  • Developed lesson plans and course materials for a food safety class, incorporating interactive activities and real-life examples
  • Successfully managed and executed multiple large-scale catering events for the city, serving hundreds of guests with high standards of service and quality.
  • Demonstrated ability to handle high-pressure situations and adapt to last-minute changes while maintaining professionalism and delivering exceptional experiences for guests.

General Manager

Wetzel Pretzel's
08.2022 - 07.2023
  • Managed and mentored staff to carry out operational directives with high productivity and accuracy.
  • Applied coverage needs and individual employee strengths to produce successful team schedules.
  • Motivated and led team members to work together to achieve store goals.
  • Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
  • Enhanced team engagement and performance with daily updates and informational meetings.
  • •Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
  • Created schedules and monitored payroll to remain within budget.
  • Recruited, interviewed and hired qualified staff for open positions.

Shift Supervisor

Starbucks
03.2018 - 05.2022
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Delegated tasks to employees and monitored activities and task completion.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Cultivated performance-based and collaborative culture by recognizing achievements.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.

Education

High School Degree -

Olympian High School
Chula Vista
06-2010

Skills

  • Team Leadership & Staff Scheduling
  • Hiring, Training, & Onboarding
  • Inventory & Budget Management
  • Supplier & Vendor Relations
  • Workflow & Process Improvement
  • Customer Service & Complaint Resolution
  • Cash Handling & Bank Deposits
  • Sales Tracking & Reporting
  • Store Opening & Closing Procedures
  • Problem-Solving & Decision Making
  • Assignment Delegation & Task Management
  • Documentation & Compliance

Timeline

Food and Beverage Manager

Belmont Park
09.2024 - Current

Food And Beverage Manager

Seaworld
07.2023 - 07.2024

General Manager

Wetzel Pretzel's
08.2022 - 07.2023

Shift Supervisor

Starbucks
03.2018 - 05.2022

High School Degree -

Olympian High School

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Lorenzo Jones