Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lorenzo Kelley

Norfolk,VA

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Known for reliability and adaptability, with swift capacity to learn and apply new skills.

Detail-oriented individual with exceptional written and verbal communication and several years of diverse experience.

Overview

10
10
years of professional experience

Work History

Auto Casualty Claims Adjuster

Geico
04.2022 - Current
  • My initial responsibilities included taking inbound calls and making outbound calls related to the setup and resolution of auto insurance claims that are reported to us. I am currently a licensed auto insurance agent that has maintained at least a 4 MAP rating and remained in the top performance percentile consistently since my hire date. I was promoted to the casualty claims department after 2 years on the initial reporting claims team and being recognized as one of the top 5% customer satisfaction agents company wide in August of 2024. My current responsibilities include the resolution of auto damage and bodily injury claims.

Delivery Driver

Amazon
02.2021 - 04.2022
  • My responsibilities included organizing as I loaded packages into the truck so that I can deliver them as quickly, safely and efficiently as possible, driving an Amazon delivery van, delivering packages using a route scheduling and scanning app and cleaning the van at the end of my shift. This role in particular greatly improved my organization and time management skills.

Locksmith

Pop a Lock
03.2019 - 02.2021
  • My job responsibilities included changing tires, providing jump-starts, delivering gas and unlocking doors including homes and vehicles. I was required to respond to each work call in a timely manner while making sure to take proper notes on a call if something is out of the ordinary.

Customer Service Representative

Nexrep
11.2018 - 03.2019
  • I worked from home on the computer to assist customers that had made an online vehicle purchase. It was my responsibility to call and answer customer calls to verify that they had all necessary information about the status of their vehicle purchase. I frequently used the Nexrep system to monitor and update customer profiles as needed as well. I was also in contact with the drivers responsible for delivering the vehicles and assisted in making sure that there was proper communication between the customer and the driver.

OGP/Cap 2 Associate

Walmart
11.2017 - 11.2018
  • I was promoted to the OGP position after 4 months of unloading trucks on the CAP 2 team. My responsibilities included using a searching and scanning tool to view customer online grocery orders, them locate and sort the requested items into the correct customer totes. I was also responsible for stocking store shelves and cleaning the backroom of the store. While it was not technically part of my daily responsibilities, I was also frequently asked to train new employees to our area as I was good at making new hires feel at ease and could explain things in a clear, easy to understand way for everyone.

Cook

Chick Fil A
08.2015 - 11.2017
  • My responsibilities included cooking food for the customers, as well as cleaning the kitchen, cooking equipment and dishes at the end of the night as well as taking out the trash.

Education

High School Diploma -

Kings Fork High School
Suffolk, VA
06-2015

Skills

  • Liability analysis
  • Claims investigation
  • Dispute resolution
  • Customer service
  • Problem-solving
  • Attention to detail
  • Organizational skills
  • Verbal and written communication
  • Policy interpretation

Timeline

Auto Casualty Claims Adjuster

Geico
04.2022 - Current

Delivery Driver

Amazon
02.2021 - 04.2022

Locksmith

Pop a Lock
03.2019 - 02.2021

Customer Service Representative

Nexrep
11.2018 - 03.2019

OGP/Cap 2 Associate

Walmart
11.2017 - 11.2018

Cook

Chick Fil A
08.2015 - 11.2017

High School Diploma -

Kings Fork High School

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