Lorenzo Lares
Brooklyn,NY
Summary
Resourceful and experienced NOC Analyst recognized for exceptional productivity and efficiency in task completion. Specializing in network monitoring, incident response, and system troubleshooting to ensure optimal operations across all platforms. Expertise in analytical thinking, problem-solving, and communication fosters seamless coordination with team members and stakeholders. Dedicated to maintaining system reliability and achieving rapid issue resolution to support organizational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Remote Math Tutor
Parinama Academy
06.2022 - 12.2024
- Remotely tutored students via Zoom and prepared them for the Math section of their SAT and ACT exams
- Increased students' engagement in Math within a three-month period
- Developed personalized Lesson Plans for 20+ students in Math which resulted in a significant improvement in overall academic performance
- Implemented assessments to track students' progress as they developed problem-solving strategies, and achieved an average score increase of 15 points on the Math section of the SAT and ACT exams
Engineer, Network Operations Center
PBS Technologies Group
12.2016 - 12.2022
- Worked 12-hour shifts (Morning, Afternoon, and Overnight) within a 24/7 environment
- Monitored and analyzed network traffic patterns through SolarWinds to identify anomalies, ensuring system stability across multiple connected devices.
- Identified and reported to Internal Engineers and Customers any anomalies that occurred within the networks that were monitored
- Documented complex problem resolution summaries through Remedy's ticketing system
- Provided Administrative Microsoft Office 365 Support to Internal employees
Contractor, Network Repair Bureau
Verizon Wireless
04.2015 - 06.2015
- Provided Tier 3 support to Verizon Wireless subscribers
- Utilized Remedy’s Trouble Ticketing System
- Resolved issues related to dropped calls, and low signal for both voice and data
- Verified phone information using the phone’s Device ID
- Checked the coverage area for each subscriber’s problem location
- Looked up call records as well as signal values of voice and data for Verizon Wireless’ subscribers
- Escalated some Trouble Tickets to System Performance Engineers
Level II IT Help Desk Technician (Temp Via CIP Solutions)
Brixmor Property Group
10.2013 - 04.2015
- Provided IT Technical Support to users over the phone and in a corporate environment
- Reset users’ passwords through Active Directory
- Resolved TCP/IP and other network related issues
- Provided network access to users through a Virtual Private Network
- Created system images for Windows 7
- Helped users access their email on the iPhone using Airwatch MDM
- Resolved application issues related to Java and Internet Explorer
- Installed security programs such as Microsoft Security Essentials
- Gave users suggestions on how to effectively resolve complex reoccurring computer related issues
IT Field Technician
Robert Half Technology
02.2014 - 01.2015
- Migrated users from Windows XP to Windows 7
- Migrated users’ data from Lotus Notes to Microsoft Outlook 2010
- Assisted users in setting up their Exchange Mailbox on their iPhone / Android
- Used Exchange ActiveSync to synchronize users’ mobile device with their Exchange Mailbox
- Provided iPad support to users
- Set up new users’ desktop (using up to 3 monitors), phone, and network connection
Freelance IT Technician
Self Employed
06.2012 - 10.2013
- Configured routers and switches
- Replaced system boards, processors, and P410 RAID Controllers for various servers
- Replaced hard drives for both PCs and MACs
- Setup and configured IP security camera systems
- Transferred music from iTunes to an iPod, and from a PC to iTunes
- Recovered previous versions of files that were lost
- Installed Malwarebytes onto users’ machines to protect them from malware
Peer Assisted Learning Mathematics Workshop Leader
New York City College of Technology
01.2010 - 06.2012
- Facilitated collaborative learning for Algebra, Trigonometry, and Precalculus courses
- Initiated a supportive learning environment where students excel in the course material
- Created an opportunity for students to show the steps they used in solving advanced problems
- Implemented the Self-Determination Theory to help students motivate themselves
Emerging Scholars Research
New York City College of Technology
09.2010 - 12.2010
- Conducted a mathematical-modeling research project titled, “The Amount of Drug Concentration within the Bloodstreams,” using “SIMULINK” in MATLAB.
- Mentor: Dr. Huseyin Yuce
- Sep 2010 - Dec 2010
Customer Service Representative
Duane Reade
02.2008 - 04.2010
- Displayed excellent customer service and interpersonal skills while working on the sales floor
- Handled both cash and credit transactions while maintaining a balanced register
- Informed customers of special promotions and answered product inquiries
Education
Bachelor of Science Degree - Applied Mathematics (Financial Sciences)
New York City College of Technology
Brooklyn, NY06.2014
Associate of Science Degree - Computer Science
New York City College of Technology
Brooklyn, NY06.2012
Computer Fundamentals, Networking, Web and Microsoft Office
NPower NY Technology Service Corps
Brooklyn, NY05.2009
Skills
- Network Security
- Network performance monitoring
- Network issue resolution
- Incident response management
- Experience with ITIL processes
- Customer engagement
- Strong verbal skills
- Team collaboration
- Effective time management
- Technical Support
- SQL Server
- Helpdesk Administration
Certification
- Google Cybersecurity Professional (In Progress)
- CompTIA Security+ (In Progress)
Timeline
Remote Math Tutor
Parinama Academy
06.2022 - 12.2024
Engineer, Network Operations Center
PBS Technologies Group
12.2016 - 12.2022
Contractor, Network Repair Bureau
Verizon Wireless
04.2015 - 06.2015
IT Field Technician
Robert Half Technology
02.2014 - 01.2015
Level II IT Help Desk Technician (Temp Via CIP Solutions)
Brixmor Property Group
10.2013 - 04.2015
Freelance IT Technician
Self Employed
06.2012 - 10.2013
Emerging Scholars Research
New York City College of Technology
09.2010 - 12.2010
Peer Assisted Learning Mathematics Workshop Leader
New York City College of Technology
01.2010 - 06.2012
Customer Service Representative
Duane Reade
02.2008 - 04.2010
Associate of Science Degree - Computer Science
New York City College of Technology
Computer Fundamentals, Networking, Web and Microsoft Office
NPower NY Technology Service Corps
Bachelor of Science Degree - Applied Mathematics (Financial Sciences)
New York City College of Technology
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