Summary
Overview
Work History
Education
Skills
Technologysummary
Timeline
Generic

Lorenzo Lewis

Plano,TX

Summary

Results-driven Information Technology Professional with a robust background in IT operations and team leadership. Actively pursuing multiple CompTIA, Linux, and Microsoft certifications to enhance technical skills. Exceptional customer service track record, adept at building strong relationships and assessing client needs to deliver tailored solutions. Proficient in computer networking, analytical thinking, and innovative problem-solving. Committed to fostering a collaborative team environment while effectively executing leadership directives. Resourceful Specialist offering expertise in problem-solving, data analysis, and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

8
8
years of professional experience

Work History

Service & Repair Ops Specialist

Peloton Interactive Inc.
01.2024 - Current

    Adapted to evolving business demands by proactively recommending enhancements to existing systems and procedures. Through careful analysis and feedback collection, I identified areas for improvement, which contributed to more agile operations and aligned the business processes with organizational objectives.Systematically gathered, organized, and inputted critical information into a digital database, ensuring data integrity and accessibility. This meticulous approach facilitated better decision-making and reporting, providing valuable insights that informed business strategies.Improved customer satisfaction levels by ensuring timely and accurate resolution of issues. By adopting a customer-centric approach and utilizing effective communication strategies, I was able to address concerns swiftly, fostering stronger relationships with clients and reinforcing their trust in our services.Achieved significant operational efficiency by automating routine tasks through the implementation of advanced software solutions. This initiative not only streamlined workflows but also allowed team members to focus on more strategic activities, ultimately enhancing overall productivity.

    .

Quality Control Inspector

Southwest Wire Rope
01.2019 - 12.2023

Followed all company policies and procedures to deliver quality work. Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution. Collaborated with cross-functional teams to achieve project goals on time and within budget. Implemented new training programs for staff, leading to higher employee retention rates and better overall performance. Adhered meticulously to all company policies and procedures to ensure the delivery of high-quality work, contributing to a consistent standard of excellence within the organization.Enhanced customer satisfaction rates by actively engaging in proactive problem-solving initiatives and efficiently resolving complaints, thereby fostering a positive customer experience and building long-term client relationships. Collaborated effectively with cross-functional teams, including marketing, operations, and product development, to meet project objectives. This teamwork ensured that projects were completed on schedule and within budget, ultimately supporting the company's strategic goals.Designed and implemented comprehensive training programs for staff members, which not only improved employee skills and performance but also resulted in increased retention rates. This initiative contributed to a more motivated and competent workforce, enhancing overall organizational efficiency by automating routine tasks with software solutions.Enhanced customer satisfaction with timely and accurate issue resolution. Gathered, organized and input information into digital database.Helped meet changing demands by recommending improvements to business systems or procedures. Achieved significant operational efficiency by automating routine tasks through the implementation of advanced software solutions. This initiative not only streamlined workflows but also allowed team members to focus on more strategic activities, ultimately enhancing overall productivity. Improved customer satisfaction levels by ensuring timely and accurate resolution of issues. By adopting a customer-centric approach and utilizing effective communication strategies, I was able to address concerns swiftly, fostering stronger relationships with clients and reinforcing their trust in our services.Systematically gathered, organized, and inputted critical information into a digital database, ensuring data integrity and accessibility. This meticulous approach facilitated better decision-making and reporting, providing valuable insights that informed business strategies.Adapted to evolving business demands by proactively recommending enhancements to existing systems and procedures. Through careful analysis and feedback collection, I identified areas for improvement, which contributed to more agile operations and aligned the business processes with organizational objectives.

General Contractor

Dunham Price
10.2018 - 03.2019

In my previous role, I conducted thorough inspections of work areas and equipment, spearheading safety training sessions to cultivate a robust culture of safety and compliance within the organization. These training initiatives were meticulously designed to educate employees on best practices and reinforce their understanding of safety protocols, significantly reducing the risk of workplace accidents.I played a pivotal role in identifying unsafe conditions by systematically evaluating work environments and equipment. By providing actionable recommendations for improvement, I facilitated the prompt implementation of corrective measures to enhance overall safety standards across the board.My contributions to successful project outcomes stemmed from my focus on meticulous measurements and proficient use of power tools and equipment. This attention to detail ensured that all project specifications were accurately met, minimizing the likelihood of errors and rework.Additionally, I was instrumental in the timely completion of renovation projects by executing demolition tasks with precision, ensuring minimal disruption and damage to surrounding structures. My strategic approach emphasized thorough planning and technique, resulting in seamless project flows.Demonstrating high adaptability, I effectively managed a variety of construction tasks, increasing overall efficiency and reducing dependence on additional labor resources. This versatility empowered the team to remain agile and responsive to evolving project demands.I committed to expanding my knowledge of building codes and regulations through regular training sessions, which led to enhanced compliance across all job sites. This dedication to continuous learning ensured that all project activities adhered to current legislative requirements and industry standards.My proactive approach to safety involved strict adherence to established safety protocols and guidelines throughout all construction processes. This commitment not only safeguarded team members but also nurtured a pervasive safety culture throughout the organization.I facilitated open communication channels between team members and supervisors, enabling the swift address of concerns and issues, thereby minimizing project delays and enhancing team cohesion. This communication strategy was essential to maintaining project timelines and fostering a collaborative work environment.In my logistical support role, I efficiently managed the loading and unloading of materials, tools, and equipment from trucks as needed. This critical support maintained workflow continuity and ensured the availability of all necessary resources for effective project execution.

Pipefitter Helper B Craft

Sasol LCCP B
01.2018 - 12.2018

Executed scheduled maintenance tasks and ensured afety compliance by conducting routine maintenance on IT systems and equipment, ensuring adherence to established safety guidelines to minimize risk and safeguard personnel. developed and implemented checklists for maintenance tasks, facilitating consistent compliance with organizational safety protocols.Improved efficiency in system operations by optimizing operational efficiency by assisting in the design, installation, and maintenance of integrated piping systems within IT infrastructure. Collaborated with engineering teams to streamline processes and enhance system performance, thereby contributing to productivity.Enhanced safety procedures during operations by strengthening safety measures by meticulously following protocols for handling potentially hazardous materials, particularly during system upgrades and installations. Regularly training sessions to ensure that all team members were aware of safety guidelines related to equipment and material handling.Conducted system testing and diagnostics b
performing comprehensive testing of piping systems and related IT infrastructure to identify potential leaks or vulnerabilities. Util pressure testing techniques and monitoring gauges to assess system integrity, documenting findings to inform necessary repairs and enhancements.Streamlined workflow and resource management by
maintaining an organized work environment, ensuring that all tools and equipment were properly stored after use. Implemented best practices for inventory management, which reduced downtime and improved operational efficiency across projects.Contributed to timely project completion by
facilitating the execution of IT projects by executing precise tasks such as cutting, threading, and assembling piping systems in accordance with technical specifications. This attention to minimized errors and supported project deadlines.Maintained High Standards of Workmanship consistently by delivering high-quality results, earning positive feedback from supervisors and clients. Focused on continuous improvement and adherence to industry standards, reinforced the organization reputation for excellence.Demonstrated versatility across various technologies.Adapted quickly to different types of materials and technologies used in IT infrastructure projects, including copper, plastic, and specialized piping systems. This versatility allowed for effective participation in a range of projects, enhancing overall team capability.Demonstrated time and resource management
effectively prioritized tasks and managed resources to ensure smooth project progression from inception to completion. Developed timelines and workflows that optimized team performance and minimized delays.Utilized critical thinking and practical knowledge to resolve technical issues swiftly during challenging situations. This proactive approach mitigated potential disruptions to project timelines and maintained operational continuity.Actively sought additional responsibilities and training opportunities to expand knowledge and skills in pipefitting and related IT systems. Engaged in professional development to stay current with industry standards and best practices.Enabled smoother project execution by establishing and maintaining clear communication channels with team members and stakeholders. This approach ensured alignment on project goals and quick resolution of any issues that arose.Worked closely with team members to effectively plan and prioritize daily operational tasks. Contributed to enhancing team dynamics and project coordination, leading to improved operational outcomes.

Laborer / Helper

Hammer Construction
02.2017 - 11.2017


Dedicated and technically proficient professional with a strong background in supporting team dynamics and enhancing operational efficiency within high-demand environments. My experience in heavy equipment operation, combined with a commitment to safety and process improvement, positions me for an IT role where-solving and collaboration are key to success.Actively supported team members by sharing best practices in tool usage, safety procedures, and essential operational skills, fostering a culture of continuous improvement and teamwork.Played a pivotal role in the successful completion of various construction projects by contributing to a work environment that prioritized safety and productivity, ensuring that team objectives were met within established timelines.Operated a diverse range of heavy machinery with advanced proficiency, demonstrating the ability to adapt to varying operational while maintaining high safety standards.Ensured machinery remained in optimal working condition by diagnosing issues and performing necessary repairs or replacements of malfunctioning parts, significantly reducing the risk of operational delays.Contributed to timely project completions through effective collaboration with team members, utilizing strong communication and organizational skills to execute tasks efficiently.Regularly performed heavy lifting (up to 75 pounds) and worked in confined spaces, demonstrating physical resilience and commitment to achieving company goals.Safeguarded company assets through strict adherence to security protocols while managing heavy machinery and sensitive materials, ensuring compliance with industry standards.Implemented innovative solutions to complex challenges encountered on-site, streamlining operational processes and enhancing overall productivity.Minimized equipment downtime by conducting regular maintenance and proactively troubleshooting issues, which led to an increase in operational reliability.Consistently met or exceeded production goals through a strong technical aptitude and unwavering dedication to operational excellence, contributing to the overall success of the team.Maximized equipment lifespan by instituting a rigorous preventative maintenance schedule, ensuring optimal performance during operations and reducing long-term costs.Assisted the setup and dismantling of equipment and tools for construction, demonstrating versatility and readiness to meet the evolving needs of the team.Gained proficiency in a variety of equipment and attachments, enabling me to effectively address diverse team needs and contribute to team training initiatives.

Education

Certificate of Cybersecurity - Cybersecurity

MyComputerCareer
Raleigh, NC
04.2023

Skills

  • **Foundational Knowledge of Security Principles**: The curriculum provided a solid grounding in essential cybersecurity principles, including compliance, data protection laws, and ethical hacking This foundational knowledge is crucial for the broader implications of security measures across diverse corporate functions
  • **Foundational Knowledge of Security Principles**: The curriculum provided a solid grounding in essential cybersecurity principles, including compliance, data protection laws, and ethical hacking This foundational knowledge is crucial for the broader implications of security measures across diverse corporate functions
  • **Networking Opportunities**: MyComputerCareer facilitated connections with industry professionals, enhancing market trends and job opportunities Building this network is invaluable in any corporate environment, as relationships often play anacritical in career advancement and collaboration
  • The overall, experience at MyComputerCareer not only prepared me with specialized skills in cybersecurity but also equipped me with transferable abilities applicable in various corporate tech-based settings The combination of hands-on experience, collaborative learning, relevant certifications, and a commitment to continuous improvement positions me as a capable and adaptable professional ready to

Technologysummary

Windows 7/8/10/11, Mac OS X, iOS, DNS, DHCP, IPS/IDS, Physical & Logical Security, Network Standards & Protocols, Disassembly and Reassembly of Desktop PCs, Components including RAM, Hard Drives, Motherboards, Network Interface Cards, Active Directory, Microsoft Firewalls, Adobe Acrobat XI Professional, Microsoft Intune, Azure, Office 365, Google Cloud Applications, C#, C++, Java, Android Mobile Applications

Timeline

Service & Repair Ops Specialist

Peloton Interactive Inc.
01.2024 - Current

Quality Control Inspector

Southwest Wire Rope
01.2019 - 12.2023

General Contractor

Dunham Price
10.2018 - 03.2019

Pipefitter Helper B Craft

Sasol LCCP B
01.2018 - 12.2018

Laborer / Helper

Hammer Construction
02.2017 - 11.2017

Certificate of Cybersecurity - Cybersecurity

MyComputerCareer
Lorenzo Lewis