Summary
Overview
Work History
Education
Skills
Timeline
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Lorenzo Mendoza

Long Beach,CA

Summary

Dynamic and resourceful professional with extensive experience in both the Food Service Industry and delivery orders. Bilingual in English and Spanish, I excel in cash handling and customer service, enhancing satisfaction through tailored solutions. Proven ability to train teams and manage operations efficiently, ensuring high-quality service and fostering a friendly atmosphere.

Overview

4
4
years of professional experience

Work History

Grocery Shopper

Instacart
07.2023 - Current
  • Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
  • Adapted quickly to changing circumstances such as unexpected stock shortages or last-minute adjustments to orders, ensuring minimal disruptions to delivery timelines.
  • Navigated complex customer requests with resourcefulness, leveraging extensive product knowledge to offer suitable alternatives when needed.
  • Demonstrated expert knowledge of store layouts, enabling efficient navigation and product retrieval.
  • Conducted thorough final inspections before checkout, verifying order accuracy and completeness before payment processing.

Barista Trainer

Starbucks
01.2021 - 04.2025
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Increased repeat business by providing exceptional customer service and building rapport with guests
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.

Shift Supervisor

Starbucks
06.2022 - 07.2023
  • Completed store opening and closing procedures and balanced tills.
  • Helped store management meet standards of service and quality in daily operations.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Flexed between positions of baristas, using time management skills to manage breaks

Education

English Language And Literature

Cerritos Community College
Norwalk, CA
06-2026

High School Diploma -

Renaissance High School For The Arts
Long Beach, CA
07-2020

Skills

  • Bilingual in English and Spanish
  • Cash handling
  • Team player
  • Friendly and outgoing
  • Production and time sequencing
  • Tailors solutions to client needs

Timeline

Grocery Shopper

Instacart
07.2023 - Current

Shift Supervisor

Starbucks
06.2022 - 07.2023

Barista Trainer

Starbucks
01.2021 - 04.2025

English Language And Literature

Cerritos Community College

High School Diploma -

Renaissance High School For The Arts

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