Lorenzo Meraz
Terrell,TX
Summary
Track record of completing tasks with efficiency and thoroughness. Focused on supporting business productivity goals and ensuring high-quality customer service.
Experienced Returns and Recalls employee with 13 years of warehouse experience in excellent reputation for resolving problems and improving customer satisfaction.
Enthusiastic AutoZoner eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Reliable and upbeat individual successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs.
Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
14
14
years of professional experience
Work History
Returns and Recalls Employee
AutoZone Distribution Center
Terrell, Texas
05.2008 - Current
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Delivered high-quality customer service by gathering feedback on product deficiencies.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Operated warehouse equipment including electric pallet jack, stockpicker, and reach lift.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Oversaw warehouse staff and maintained efficiency in a fast-paced environment.
- Conduct pre-shift meetings with the department starting with Cheer and Pledge. Cover daily topics such as HR, safety and operational topics. Give out work assignments to the team.
- Monitor condition of cages and pallets being returned from the stores. Address improper cages with loss prevention to follow up with stores.
- Monitor work in progress throughout the shift.
- Discuss needs based upon workload with advisors and operations managers.
- Perform daily tasks assigned by advisor such as coaching, focus fives and reserve audits.
- Obtain AutoZoner awareness of issues through signatures on AutoZone policies, DAR's and QC errors.
- Perform End-of- Day task and reports.
Education
High School Diploma -
Kaufman High School
Kaufman, TXSkills
- Positive attitude
- Research Skills
- Bilingual
- Strong work ethic
- Passionate
- Dependable
- Integrity
- Ability to teach and Mentor
- Leadership
- Flexible
Accomplishments
Received an Extra Miler for volunteering and helping out on 2nd shift Returns and Recalls department for 4 months to work, manage and drive the team for the biggest Rotor recall in AutoZone history resulting a successful work team effort on safety and accuracy and efficiency.
Received another Extra Miler for stepping in to help with training of new hires brought in to build and strengthen the R/R 3rd shift team and for performing an outstanding job on any task given.
Timeline
Returns and Recalls Employee
AutoZone Distribution Center
05.2008 - Current
High School Diploma -
Kaufman High School
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