Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Lorenzo Miller

San Anselmo,CA

Summary

Dynamic hospitality professional with a proven track record at Commander's Palace, excelling in customer service and conflict resolution. Experienced in workforce training and enhancing guest experiences, I leverage effective communication and event planning skills to foster team collaboration and ensure satisfaction. Committed to delivering exceptional service in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Host

Commander's Palace
New Orleans, LA
12.2024 - 05.2025
  • Enthusiastically welcomed guests into the establishment and checked their parties into the system
  • Escorted guests to tables in five separate dining rooms.
  • Maintained cleanliness of lobby area, including wiping down tables, chairs, windows, etc.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Served as point-of-contact for resolving guest complaints or special requests.
  • Performed light administrative duties such as filing documents and taking messages.
  • Managed incoming calls during busy shifts.
  • Managed dining room layout to maximize efficiency of staff members.
  • Provided customers with accurate wait times and monitored waiting list.
  • Took reservations over phone and in person.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Trained new employees

Host

Piatti Restaurant
Mill Valley, CA
06.2023 - 01.2024
  • Provided customers with accurate wait times and monitored waiting list.
  • Assisted other departments when needed such as bussing tables or delivering food orders.

Food Runner

Perry's on Magnolia
Larkspur, California
05.2023 - 08.2023
  • Moving efficiently in an extremely busy and fast-paced environment
  • Informed servers of any special dietary needs or allergies communicated by customers.
  • Checked all dishes before delivering them to ensure quality standards were met.
  • Assisted servers in setting up tables for guests.
  • Delivered food to guests in a timely manner while following safety protocols.
  • Provided assistance with clearing plates from tables after meals were completed.
  • Assisted in training new staff members on restaurant operations and procedures.
  • Restocked food and drink supply at the end of each shift.
  • Delivered and balanced up to 5 plates at once

Sales Representative

Dan Klitsner
San Mateo, CA
06.2024 - 06.2024
  • Analyzed customer feedback to improve products and services.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Promoted up and coming products to potential customers.
  • Organized pre-sale deals and promotions
  • Developed and maintained relationships with key clients to ensure repeat business.
  • Organized and created display for several new brands helping with marketing

Volleyball Coach

Marin Catholic High School
Kentfield, CA
08.2024 - 12.2024
  • Coached a team of 14 girls from ages 13-19
  • Attended coaches meetings to discuss current trends in volleyball coaching methods.

  • Analyzed opponents' strengths and weaknesses to develop game plans that would give our team an advantage.
  • Communicated regularly with parents regarding their child's progress in the sport.
  • Provided feedback to players on technique, strategy, and skill development.
  • Encouraged team spirit by motivating players with positive reinforcement techniques.

Retail Assistant

Parlor Mini Spa
San Francisco, CA
06.2016 - 01.2017
  • Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
  • Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
  • Rang up purchases accurately on the point-of-sale system.

Snack Bar Cashier

San Rafael Pacifics Baseball Club
San Rafael, CA
05.2017 - 07.2017
  • Operated cash register with extremely long lines working at a fast pace
  • Restocked items on an hourly basis
  • Maintained cleanliness of work area by adhering to all safety and sanitation standards.

Babysitter

Employer Varies
, CA
01.2021 - 05.2025
  • Establishing trust through consistent communication with both parents and kids.
  • Providing a safe environment for children to explore their curiosity and creativity.
  • Working with on and off flexible schedules.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Tailoring activities based on the individual needs of each child under care.
  • Encouraged positive behaviors, including patience with fellow kids.

Education

Bachelor of Arts - Communications

Loyola University, New Orleans
New Orleans, LA
05-2028

High School Diploma -

Marin Catholic High School
Kentfield
05-2024

Skills

  • Effective communication
  • Public speaking
  • Customer service
  • Team building
  • Conflict resolution
  • Event planning

Affiliations

  • Year-round committed volleyball player
  • Volunteering at Marin/SF Food Bank
  • Volunteering at The Milo Foundation

Accomplishments

  • High School director of Religious Affairs
  • Captain of club and high school volleyball team
  • Most Inspirational and Most Valuable Player Awards with Marin Catholic Mens Volleyball

References

References available upon request.

Timeline

Host

Commander's Palace
12.2024 - 05.2025

Volleyball Coach

Marin Catholic High School
08.2024 - 12.2024

Sales Representative

Dan Klitsner
06.2024 - 06.2024

Host

Piatti Restaurant
06.2023 - 01.2024

Food Runner

Perry's on Magnolia
05.2023 - 08.2023

Babysitter

Employer Varies
01.2021 - 05.2025

Snack Bar Cashier

San Rafael Pacifics Baseball Club
05.2017 - 07.2017

Retail Assistant

Parlor Mini Spa
06.2016 - 01.2017

Bachelor of Arts - Communications

Loyola University, New Orleans

High School Diploma -

Marin Catholic High School

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