Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lorenzo Ora

Las Vegas,NV

Summary

  • Dynamic retail professional with proven expertise in customer service and teamwork at Liquor World. Recognized for enhancing customer satisfaction through effective problem-solving and cash handling. Adept at driving sales and fostering loyalty, consistently exceeding personal sales goals while maintaining a professional appearance and reliability.
  • Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
  • Retail professional with robust background in driving sales and enhancing customer experiences. Known for strong team collaboration and adaptability to changing retail environments. Expertise in product knowledge and active listening, ensuring customer satisfaction and loyalty.
  • Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.
  • Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
  • Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.
  • Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

7
7
years of professional experience

Work History

Retail Sales Associate

Liqour World
01.2025 - 07.2025
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Supported store leadership in implementing new merchandising strategies to improve product positioning.
  • Greeted customers and provided outstanding customer service.
  • Managed inventory to prevent stock shortages, ordering new items as necessary.


Designated Hitter/Pharmacy Technician

Walgreens
02.2023 - 12.2024
  • Efficiently managed multiple tasks simultaneously, balancing the needs of customers with store responsibilities effectively.
  • Prepared merchandise displays according to store guidelines, driving interest in featured products and promotions.
  • Resolved customer complaints professionally, turning negative experiences into opportunities for improvement.
  • Supported store management in implementing promotional activities and visual merchandising strategies for maximum impact.
  • Assisted customers with locating items throughout the store quickly, ensuring a seamless shopping experience.
  • Boosted employee morale by consistently demonstrating enthusiasm in daily tasks and interactions with colleagues.
  • Ensured accurate pricing by diligently updating price tags whenever necessary, minimizing discrepancies at the point of sale.
  • Monitored changing room areas for security purposes while also assisting customers with garment sizing or alternative requests.
  • Contributed to increased sales revenue through exceptional customer service and targeted upselling techniques.
  • Streamlined inventory management for optimal stock availability and reduced waste.
  • Helped out in the pharmacy when needed
  • Handled cash transactions accurately, contributing to overall store efficiency and financial integrity.
  • Conducted regular inventory checks to maintain accuracy within the system, reducing instances of stock discrepancies or shortages.
  • Enhanced customer experience by providing prompt and efficient service as a Designated Hitter.
  • Adapted quickly to changing game plans and strategies.
  • Determined areas in need of improvement and optimized strategies to strengthen performance.
  • Maintained up-to-date knowledge of product offerings, enabling effective recommendations to customers based on their needs.

Caregiver

Wentworth Of Las Vegas
05.2020 - 12.2022
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.

Call Center Representative

VRI Interviewing
10.2018 - 02.2020
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

Education

Coronado Highschool
Henderson, NV

No Degree - Pharmacy Technician

Preppy
Las Vegas, NV
01-2023

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Customer assistance
  • Cash handling
  • Customer engagement
  • Retail sales
  • Reliability and punctuality
  • Store opening and closing
  • Flexible schedule
  • Money handling
  • Product knowledge
  • Professional appearance

Timeline

Retail Sales Associate

Liqour World
01.2025 - 07.2025

Designated Hitter/Pharmacy Technician

Walgreens
02.2023 - 12.2024

Caregiver

Wentworth Of Las Vegas
05.2020 - 12.2022

Call Center Representative

VRI Interviewing
10.2018 - 02.2020

Coronado Highschool

No Degree - Pharmacy Technician

Preppy

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