Lorenzo Rivera

Server Assistant

Cafe Centraal

Milwaukee

05.2022 - Current

Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Followed health code standards while handling food and beverage items.
Participated in ongoing training to enhance job skills and knowledge.
Stocked customer service stations with paper products or beverage preparation items.
Restocked bar items such as napkins, straws, cups and glassware as necessary.
Resolved customer complaints swiftly and professionally when needed.
Set up food and beverage trays and carts in anticipation of incoming orders.
Cleared dishes after courses for prompt table maintenance.
Removed trays and stacked dishes for return to kitchen after finished meals.
Greeted guests with friendliness and professionalism.
Greeted guests and answered any questions they had about the menu.
Made friendly conversation with customers to provide enjoyable bar experience.
Communicated effectively with other personnel to coordinate tasks efficiently.
Organized menus, silverware, and condiments at each table prior to seating guests.
Set up tables and chairs for parties and large groups.
Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
Cleaned up spills and broken glassware and safely disposed of sharp pieces.
Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
Demonstrated ability to multi-task by performing additional duties as assigned.
Provided excellent customer service to ensure a pleasant dining experience for all patrons.
Assessed dining areas for broken glass, leaks and other safety issues and reported incidents to on-duty supervisor.
Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Inspected restaurant equipment regularly for maintenance issues or malfunctions.
Stocked service stations with ice, napkins and straws.
Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
Oversaw inventory in buffet and reported replacement needs to kitchen management.
Responded promptly to requests from servers or other staff members.
Maintained up-to-date menu knowledge to accurately answer guest questions.
Worked in close collaboration with team members to ensure customers received high-quality service.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Effectively multitasked within fast-paced environment.
Complied with health and safety rules, regulations and procedures to maintain safe environment.
Maintained adequate levels of linens, trays, and silverware items for customers and performed washing and sanitation.
Supported serving staff in delivering accurate and well-presented food orders.
Resolved guest complaints to maintain complete customer satisfaction.
Collaborated with team members to achieve daily goals within specified time frame.
Maintained cleanliness of dining area by wiping down tables after each seating.
Carried food orders to specific restaurant tables and served guests.
Delivered exceptional customer service through friendly interactions with guests.
Maintained clean and orderly appearance throughout kitchen and dining area.
Ensured that all utensils were sanitized properly before use.
Completed day-to-day duties accurately and efficiently.
Worked effectively in team environments to make the workplace more productive.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Operated equipment and machinery according to safety guidelines.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

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Server Assistant

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Server Assistant

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