Lorenzo Santos
San Antonio,TX
Summary
Aspiring Talent Acquisition Partner with 4+ years of experience in operations, team leadership, and HR-supportive roles across retail and e-commerce environments. Proven ability to manage scheduling, coach high-performing teams, and deliver seamless candidate and customer experiences. Adept in handling confidential information, coordinating interviews, and improving operational processes. Eager to transition into executive recruiting support by leveraging strong organizational, communication, and compliance-focused skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Quick Stop
09.2024 - 06.2025
- Coordinated team scheduling, daily operations, and shift changes for 8 staff members, aligning workforce with business priorities.
- Conducted performance reviews and provided coaching to boost team efficiency and customer service.
- Oversaw financial operations, including cash handling and auditing.
- Maintained operational compliance with labor laws and internal policies.
- Managed inventory and reduced stock discrepancies by 20%.
- Ensured rapid response to customer needs, maintaining a 95% satisfaction rate.
Owner / E-Commerce Manager
Amazon Storefront
03.2022 - 12.2024
- Managed all aspects of e-commerce operations, including vendor relationships, product listings, and logistics.
- Used SEO strategies to drive a 40% increase in site traffic and engagement.
- Handled customer communications and order resolution with a professional, high-touch approach.
- Analyzed sales data and implemented targeted promotions to improve ROI.
Sales Associate – Health & Beauty / Apparel
Walmart
05.2023 - 08.2024
- Delivered exceptional service with tailored product knowledge, increasing repeat customer interactions.
- Collaborated with team to ensure organized, fully stocked departments.
- Supported store safety audits and merchandising compliance.
Assistant Manager / Delivery Expert
Domino's
12.2019 - 12.2022
- Led a team of 12 employees, developing shift plans, handling coverage gaps, and maintaining on-time delivery (98% rate).
- Trained staff and developed team performance plans to improve service quality.
- Communicated regularly with store leadership on performance, scheduling, and hiring gaps.
Server
Lin's Buffet
03.2019 - 12.2019
- Delivered attentive, fast-paced service in a high-volume setting.
- Handled customer concerns tactfully and maintained a positive guest experience.
Stocking Sales Associate
Walmart
02.2019 - 08.2019
- Maintained clean, organized aisles and restocked merchandise per safety protocols.
- Assisted customers with inquiries and promotions.
Education
Bachelor of Science - Business Administration & Management
Western Governors University
Millcreek, Utah05.2025
High School Diploma -
Veterans Memorial High School
San Antonio, Texas05.2021
Skills
- Interview Scheduling & Coordination
- Executive Communication & Support
- ATS (Workday) Familiarity
- Travel Planning & Zoom Meeting Setup
- HR Compliance & Labor Law Knowledge
- Talent Acquisition Support
- Performance Management & Coaching
- Strategic Thinking & Data-Driven Decision Making
- Conflict Resolution & Employee Relations
Certification
- Business Management, WGU, 2025
- Strategic Thinking & Innovation, WGU, 2024
Tools
Zoom, Microsoft Office Suite (Excel, Outlook, Teams), Concur (familiar), Workday (familiar), SEO Platforms, Social Media Marketing Tools
Timeline
Assistant Manager
Quick Stop
09.2024 - 06.2025
Sales Associate – Health & Beauty / Apparel
Walmart
05.2023 - 08.2024
Owner / E-Commerce Manager
Amazon Storefront
03.2022 - 12.2024
Assistant Manager / Delivery Expert
Domino's
12.2019 - 12.2022
Server
Lin's Buffet
03.2019 - 12.2019
Stocking Sales Associate
Walmart
02.2019 - 08.2019
Bachelor of Science - Business Administration & Management
Western Governors University
High School Diploma -
Veterans Memorial High School
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