Mecca Smith
Atlanta,GA
Summary
Eager to apply exceptional communication skills, multitasking abilities, and a commitment to safety and customer service. Bringing 4+ years of experience in customer service and a passion for travel. A strong leader who works well under pressure, and exudes positivity.
Overview
4
4
years of professional experience
Work History
Hospitality Worker
Forth Hotel
Atlanta, GA
06.2024 - Current
- Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
- Handled alcohol service for guests over age of 21.
- Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
- Responded promptly to guest inquiries and resolved issues to maintain high service standards.
- Answered guest inquiries, recommending shopping, dining or entertainment.
Claims Adjuster
State Farm Insurance
02.2023 - 09.2024
- Efficiently managed claims with handling 15+ calls/claim per hour.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Facilitated smooth transitions for policyholders during the claim process between various departments, ensuring all parties were informed and engaged.
Customer Service Representative
LogistiCare
08.2020 - 09.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Completed 50-70 inbound calls to assist with clients needs and request effectively.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Grady High School
Atlanta, GA05.2019
Some College (No Degree) -
Georgia State University
Atlanta, GASkills
- Strong communication and interpersonal skills
- Team oriented
- Attention to detail
- De-escalation techniques
- First aid training
- Problem solving and decision making
Timeline
Hospitality Worker
Forth Hotel
06.2024 - Current
Claims Adjuster
State Farm Insurance
02.2023 - 09.2024
Customer Service Representative
LogistiCare
08.2020 - 09.2022
High School Diploma -
Grady High School
Some College (No Degree) -
Georgia State University
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