Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

LORENZO STOUT JR

LAWRENCEVILLE

Summary

Customer service professional with 14 years of experience in relationship building and communication. Proven track record in sales and client service, leading to increased satisfaction and business growth. Strong multitasking and critical thinking abilities, providing tailored solutions in fast-paced environments. Professional eager to leverage skills for long-term career development in the industry. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

14
14
years of professional experience

Work History

PATIENT ACCESS

Emory Healthcare
06.2024 - Current
  • Executed patient registration and scheduling processes at Emory Healthcare with accuracy and timeliness.
  • Delivered exceptional customer service by addressing inquiries, resolving issues, and enhancing patient experiences.
  • Verified insurance coverage, collected co-payments, and communicated financial responsibilities to patients.
  • Applied strong knowledge of medical terminology, HIPAA regulations, and electronic health record systems to maintain confidentiality.

LOGISTIC MANAGER

SafeWear Gloves
08.2023 - 06.2024
  • Implemented inventory management system, achieving 20% reduction in carrying costs and 15% increase in order fulfillment efficiency.
  • Optimized transportation routes, leading to 25% decrease in shipping lead times and 10% reduction in freight costs.
  • Executed comprehensive vendor management strategy to enhance supplier performance and reduce procurement expenses by 12%.

Field Service Technician

Tek Systems
11.2019 - 08.2023
  • Provided exceptional field services to clients as a Field Services Technician for different contracts for TekSystems, resolving hardware and software issues on-site with a focus on delivering timely and effective solutions.
  • Experience in IT consulting, software development, infrastructure support, and project management.
  • Strong track record of successfully managing and delivering complete technology projects whilemaintaining high satisfaction.

MERCHANDISER AND WAREHOUSE COORDINATOR

Monarch Beverages
08.2013 - 11.2019
  • Handled and interpreted electronic paperwork to streamline inventory tracking.
  • Troubleshot train issues, focusing on repairs and incident reporting procedures.
  • Conducted thorough inspections to ensure compliance with operational standards.
  • Reported new developments and expansions within assigned territory to enhance visibility.

Management Program

Enterprise Rent-A-Car
09.2011 - 06.2013
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

Bachelor of Science - SALES MGMT , ORG LEADER. & SUP., ENTR

Purdue University
05-2011

Skills

  • Network security
  • Risk assessment
  • Incident response
  • Data analysis
  • Project management
  • Customer service
  • Vendor management
  • Problem solving
  • Effective communication
  • PPE compliance
  • Leadership
  • Problem resolution

Accomplishments

  • Member of the Alpha Phi Alpha Fraternity Inc.

Timeline

PATIENT ACCESS

Emory Healthcare
06.2024 - Current

LOGISTIC MANAGER

SafeWear Gloves
08.2023 - 06.2024

Field Service Technician

Tek Systems
11.2019 - 08.2023

MERCHANDISER AND WAREHOUSE COORDINATOR

Monarch Beverages
08.2013 - 11.2019

Management Program

Enterprise Rent-A-Car
09.2011 - 06.2013

Bachelor of Science - SALES MGMT , ORG LEADER. & SUP., ENTR

Purdue University

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