Hi, I’m
April Alexander
Princess Anne,MD
Summary
Diligent Intake Manager with strong background in assisting veterans through comprehensive case management. Successfully facilitated numerous support programs, ensuring timely and effective services for clients. Demonstrated problem-solving and interpersonal skills, fostering positive outcomes and strong client relationships.
Overview
24
years of professional experience
1
Certification
Work History
Positive Reinforcements Inc
Founder/CEO
02.2020 - Current
Job overview
- Assisting Formerly incarcerated individuals by assisting by obtaining resources when returning into society so to become productive members of society.
- Case management and mentorship.
- Taught over 10 clients in Anger management.
- Conducts intakes on individuals participating in various programs.
- Conducts interviews on potential employees.
- Created organization's mission and vision statements for use by all employees
- Investigated and addressed business development challenges to proactively mitigate problems
- Developed key operational initiatives to drive and maintain substantial business growth
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries
Urban Lifesavers LLC
First Aid/CPR Instructor
09.2020 - Current
Job overview
- Provided immediate and constructive feedback to students individually and as group.
- Evaluated students' competencies through written assignments and examinations.
- Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.
- Instructed students over 100 students yearly on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies.
St. James Zion House
Veteran's Case Manager
07.2024 - Current
Job overview
- Connected over 50 veterans with essential services such as healthcare, housing, and employment opportunities, improving their quality of life.
- Provided crisis intervention services when necessary, connecting veterans with immediate help and support during difficult times.
- Identified gaps in existing services offered by coordinating closely with local, state, and federal agencies to advocate for improvements.
- Coordinated with various financial aid programs to secure funds for veteran clients in need of assistance, reducing financial burdens on their families.
- Conducted thorough assessments of veterans'' needs, allowing for targeted interventions and efficient resource allocation.
- Provided comprehensive support to veterans during their transition from military to civilian life, resulting in successful reintegration.
- Advocated on behalf of veteran clients with government agencies and service providers, ensuring prompt resolution of issues.
- Assisted veterans in obtaining necessary documents for benefits claims, leading to increased approval rates.
- Enhanced overall service quality for veteran clients through constant communication and timely follow-ups with external agencies.
Worcester County Developmental Center
Human Resources Generalist
07.2018 - 07.2019
Job overview
- Empowering adults that were previously incarcerated that have developmental and physical disabilities to be productive, responsible, and participating members within various communities by identifying, enhancing, and creating opportunities so all individuals can achieve their highest level of economic and social independence.
- Conduct interviews and setting up employees with orientation.
- Audit personnel records ensuring that all employees are up to date on all trainings.
- Onboard Potential over15 new employees monthly by conducting background checks, drug screen.
- Provided First Aid/ CPR Training to individuals during Orientation.
Women's Resource Center
Sexual Assault Advocate
05.2015 - 06.2016
Job overview
- Non-profit agency that responds to sexual assault victims in need of immediate hospital accompaniment and support.
- WRC provides supportive services such as counseling, shelter and education to North San Diego County women, children and men involved in or threaten by sexual assault.
- Arrange direct assistance and support to survivors to over 30 sexual assault survivors and their families.
- Produce appropriate referrals for extended counseling and other emergency Assistance. Performed Lethality Assessment on victims of Domestic Violence.
- Maintained excellent attendance record, consistently arriving to work on time
Discovery Women's Center
Victim Advocate/Office Manager
12.2014 - 05.2016
Job overview
- Coordinated with local Law enforcement and other Domestic violence agencies.
- Consulted with High-Risk Team (HRT) San Diego County Court House about cases that are in imminent and life threatening danger.
- Implemented 24-hour on-call assistance program for Oceanside Police Department for Domestic Violence.
- Schedule and attended meetings and appointments for victims, performed Interviews for potential volunteers and trainings.
- Supported over 20 victims, family members and witnesses through various systems including law enforcement, healthcare, and social services
- Provided comprehensive services including assessment, goal setting, and service plans
- Constructed referral list of agencies and community resources for victims' to provide aftercare services
- Attended interagency meetings and networked to create community partnerships
- Spearheaded awareness through public speaking to community and business groups
- Developed safety plans to meet victims' assessment of need
United States Navy
Damage Controlman
01.2001 - 02.2007
Job overview
- United States Navy rate of DC (Damage Control) are personnel that instructs methods of damage control such as ship stability, firefighting, fire prevention, repair to damage control equipment and systems, and provides training on CBR-Defense (Chemical, Biological and Radiological) warfare defense.
- Training shipboard personnel in operation, maintenance and repair of damage control systems and equipment, life saving devices, managed over 400 chemical, biological and radiological defense suits and performed various firefighting methods.
- Performed maintenance and repair of watertight closures, assorted fittings and fixtures.
- Performed emergency repairs to decks, structures and hulls by emergency pipe patching, plugging, and shoring.
Education
University of PhoenixSan Diego, CA
Bachelor of Science from Criminal Justice Administration, Management
05.2016
Kaplan CollegeSan Diego, CA
Associate of Science from Criminal Justice
02.2013
Skills
- Organizational Development
- Relationship and Team Building
- Employment assistance
- Veteran advocacy
- Education guidance
- Problem-solving abilities
- Attention to detail
- Multitasking Abilities
- Critical thinking
- Excellent communication
- Adaptability and flexibility
- Conflict resolution
Certification
- Certified Anger Management Professional
- Certified First-Aid/CPR/ AED Instructor
- Certified Jaqueline Campbell Danger Assessment
William Donald Schaefer Award 2022
William Donald Schaefer Helping People Award is an annual award given to Maryland residents in each county who made a significant contributions and impact to the State and fellow residents.
Timeline
Veteran's Case Manager
St. James Zion House
07.2024 - Current
First Aid/CPR Instructor
Urban Lifesavers LLC
09.2020 - Current
Founder/CEO
Positive Reinforcements Inc
02.2020 - Current
Human Resources Generalist
Worcester County Developmental Center
07.2018 - 07.2019
Sexual Assault Advocate
Women's Resource Center
05.2015 - 06.2016
Victim Advocate/Office Manager
Discovery Women's Center
12.2014 - 05.2016
Damage Controlman
United States Navy
01.2001 - 02.2007
University of Phoenix
Bachelor of Science from Criminal Justice Administration, Management
Kaplan College
Associate of Science from Criminal Justice
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