Hi, I’m
Lorenzo Terrazas
San Antonio,TX
Summary
Dynamic Treasury Consultant with a proven track record at Truist Bank, excelling in financial analysis and client relationship management. Spearheaded strategic initiatives that enhanced client engagement and streamlined operations, resulting in improved service delivery. Adept at mentoring teams and fostering professional growth, driving operational efficiency and client satisfaction.
Overview
17
years of professional experience
1
Certification
Work History
Truist Bank
Treasury Consultant
07.2015 - Current
Job overview
- Led cross-functional teams to streamline operations and enhance workflow efficiency.
- Developed and implemented strategic initiatives to improve client engagement and service delivery.
- Analyzed market trends to provide insights that informed business strategy and decision-making.
- Mentored junior consultants, fostering professional growth and enhancing team performance.
Wells Fargo
Personal Bnaker
08.2009 - 07.2015
Job overview
- Cultivated strong client relationships through personalized financial solutions and exceptional customer service.
- Advised clients on products, services, and account management to enhance financial literacy and support goal achievement.
- Facilitated account openings, closings, and maintenance while ensuring compliance with banking regulations and policies.
- Analyzed customer needs to recommend suitable banking services, enhancing overall client satisfaction and retention rates.
First Convenience Bank
Personal Banker
08.2008 - 08.2009
Job overview
- Developed personalized banking solutions to meet diverse client needs.
- Assisted clients with account management and product offerings to enhance satisfaction.
- Streamlined transaction processes, improving service efficiency and customer experience.
- Educated clients on financial products, fostering informed decision-making and loyalty.
- Mentored junior staff on banking protocols and customer service best practices.
- Analyzed customer feedback to implement improvements in service delivery and operations.
- Led initiatives to optimize branch performance, resulting in enhanced operational efficiency.
- Collaborated with cross-functional teams to develop strategies for business growth and retention.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Promoted financial products by maintaining excellent service offering knowledge.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Cross-sold bank products and services to meet customer needs and provide options.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Leveraged advanced knowledge of banking products/services to deliver custom presentations that effectively addressed unique client needs.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
- Processed deposits, withdrawals and ACH transfers accurately.
- Supported managers in implementing operational improvements that increased efficiency across the branch network.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Expanded client base by promoting new financial products.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Expanded customer base by consistently meeting referral goals through networking events and community outreach initiatives.
- Conducted regular audits of cash handling procedures, minimizing risk exposure for the branch.
- Followed up with customers to gather feedback and provide additional assistance.
- Implemented financial strategies that significantly reduced client debt levels.
- Pioneered adoption of new CRM system, enhancing client data management and service personalization.
- Increased branch revenue by cross-selling banking products tailored to individual client needs.
- Adapted quickly to new banking regulations, ensuring compliance and mitigating risks.
Education
Sidney LanierSan Antonio, TX
High School Diploma
06-1992
Skills
- Treasury management
- Financial analysis
- Client relationship management
- Regulatory compliance
- Strategic planning
- Team leadership
- Customer engagement strategies
- Banking operations knowledge
- Financial reporting
- Mentorship and training
- Attention to detail
- Team leadership & development
- Goal setting
- Public speaking
- Time management
- Business analysis
Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Retail Academy at BB&T University, Truist Bank - 2016
Languages
Spanish
Full Professional
Timeline
Treasury Consultant
Truist Bank
07.2015 - Current
Personal Bnaker
Wells Fargo
08.2009 - 07.2015
Personal Banker
First Convenience Bank
08.2008 - 08.2009
Sidney Lanier
High School Diploma