Lorenzo Wu
Alhambra,CA
Summary
Experienced in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem solving capabilities in fast paced settings.
Overview
7
7
years of professional experience
Work History
Restaurant Food Server
Boiling Crab
Rosemead, California
10.2022 - Current
- Provided exceptional service to high volume of daily customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Volunteer
Key Club International
Alhambra
12.2017 - 02.2021
- Sorted and packed donated food items to ship to families in need
- Maintained a clean and orderly workspace throughout shift.
- Boxed family-sized boxes of groceries for distribution to families in need.
- Greeted customers upon arrival and gave directions to appropriate facility locations.
- Worked effectively in team environments to make the workplace more productive.
Education
Some College (No Degree) -
California State Univeristy Los Angeles
Los Angeles, CASkills
- Clear communication
- Guest relations
- Handling complaints
- Professional appearance
- Energy and stamina
- Efficient movement
- Foreign language skills
Languages
Chinese (Cantonese)
Professional
Timeline
Restaurant Food Server
Boiling Crab
10.2022 - Current
Volunteer
Key Club International
12.2017 - 02.2021
Some College (No Degree) -
California State Univeristy Los Angeles
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