Hi, I’m
LORENZO A. SHAKES
LEGAL & ADMINISTRATIVE EXPERTISE | STRATEGIC OPERATIONS IN HEALTH, PUBLIC, & PRIVATE SECTOR
Sevierville,TN
Summary
MPA graduate with a legal background and 9+ years of combined experience in health administration, legal research, and program support. Proficient in legal document drafting, case analysis, client intake, and regulatory compliance. Skilled in data analysis, administrative operations, and supporting cross-functional teams. Committed to delivering evidence-based solutions and driving results across both public and private service sectors.
Overview
8
years of professional experience
44
years of post-secondary education
5
Certifications
Work History
Kingston Public Hospital
Health Records Clerk/Clinic Clerk
04.2015 - 05.2023
Job overview
- Spearheaded accurate data capture and ensured records integrity for over 1,000 patient files monthly, increasing compliance reporting accuracy by 35%
- Analyzed and prepared daily clinic statistics used for resource allocation, improving internal planning by 20%
- Coordinated interdepartmental file access, reducing average retrieval time by 40% and streamlining case preparation
Kingston Public Hospital
Health Records Receptionist
04.2015 - 05.2023
Job overview
- Managed scheduling for over 300 patients daily and monitored document flow, reducing appointment bottlenecks by 15%
- Liaised with over 20 medical professionals across units to improve patient data verification and record accuracy
- Facilitated more than 300 frontline interactions monthly, achieving a 95% satisfaction rate from patient surveys
The Law Firm of Michelle Thompson
Volunteer Legal Assistant
01.2021 - 01.2023
Job overview
- Conducted legal research on over 50 case files, contributing to favorable outcomes in more than 70% of reviewed cases
- Drafted and reviewed 100+ legal documents, including affidavits, contracts, and motions for court filings
- Implemented a case file tracking system, reducing document loss incidents to zero and improving workflow efficiency by 30%
- Coordinated communications with 40+ clients, ensuring timely updates and adherence to court deadlines
Education
University of TechnologyJamaica, United States
Bachelor of Science from Law
05.2001 - 08.2021
University Overview
GPA: 2.99
- Study Abroad: Jamaica, LLB
Monroe University, King Graduate SchoolNew Rochelle, NY
Master of Science from Public Administration
05.2001 - 06.2025
University Overview
GPA: 3.90
- Thesis: Bridging the Gap: Reducing Healthcare Access Disparities in Underserved Baltimore Communities
Skills
Policy Analysis and Development
Legal Research and Case Law Interpretation
Health Information Management
Stakeholder Communication and Engagement
Data Synthesis and Report Generation
Regulatory Compliance and Risk Assessment
Microsoft Office Suite (Word, Excel, PowerPoint)
Certification
Alison - Certificate in Supervision, 02/25
Coursework
- Contract Law I & II
- Constitutional Law
- Law of Tort I & II
- Law & Legal Systems
- Legal Methods
- Research Writing
- Equity and Trusts
- Company Law
- Environmental Law
- Conflict Law
- Public International Law
- Global Health
- Policy Formulation & Analysis, Strategic Planning and Evaluation
- Organizational behavioral Management
- Administrative Law
- Government Ethics
Timeline
Volunteer Legal Assistant
The Law Firm of Michelle Thompson
01.2021 - 01.2023
Health Records Clerk/Clinic Clerk
Kingston Public Hospital
04.2015 - 05.2023
Health Records Receptionist
Kingston Public Hospital
04.2015 - 05.2023
University of Technology
Bachelor of Science from Law
05.2001 - 08.2021
Monroe University, King Graduate School
Master of Science from Public Administration
05.2001 - 06.2025