LORENZO A. SHAKES

• Spearheaded accurate data capture and ensured records integrity for over 1,000 patient files monthly, increasing compliance reporting accuracy by 35%
• Analyzed and prepared daily clinic statistics used for resource allocation, improving internal planning by 20%
• Coordinated interdepartmental file access, reducing average retrieval time by 40% and streamlining case preparation

• Managed scheduling for over 300 patients daily and monitored document flow, reducing appointment bottlenecks by 15%
• Liaised with over 20 medical professionals across units to improve patient data verification and record accuracy
• Facilitated more than 300 frontline interactions monthly, achieving a 95% satisfaction rate from patient surveys

• Conducted legal research on over 50 case files, contributing to favorable outcomes in more than 70% of reviewed cases
• Drafted and reviewed 100+ legal documents, including affidavits, contracts, and motions for court filings
• Implemented a case file tracking system, reducing document loss incidents to zero and improving workflow efficiency by 30%
• Coordinated communications with 40+ clients, ensuring timely updates and adherence to court deadlines

GPA: 2.99

• Study Abroad: Jamaica, LLB

GPA: 3.90

• Thesis: Bridging the Gap: Reducing Healthcare Access Disparities in Underserved Baltimore Communities