Lorenzo (Mari) Carter
10 N Calvert St,MD
Summary
Highly motivated professional with a proven track record of exceeding targets and driving revenue growth. With 6 years of experience in Customer service and Sales coordination, I possess a deep understanding of the sales process and a talent for building and nurturing client relationships. Known for my persuasive communication skills and strategic approach, I consistently deliver exceptional sales results. From prospecting and lead generation to negotiation and closing deals, I thrive. Seeking to leverage my expertise and drive to achieve new heights of success.
Experienced with managing sales operations and coordinating team efforts to meet targets. Utilizes organizational skills and attention to detail to ensure smooth processes. Track record of enhancing customer satisfaction through effective communication and support.
Overview
8
8
years of professional experience
Work History
Sales Coordinator
Hilton Embassy Suite
08.2023 - 02.2024
- Serving as the point of contact for clients and communicate with them by phone and email, responding to questions and requests
- Responsible for coordinating internally with the sales & marketing team
- Generating reports, proposals, coordinating with clients & suppliers
- Gather materials and assemble information packages
- Generate group and/or corporate leads through internet prospecting
- Arranging meetings, events, and any appointments
- Perform hotel site tours with potential clients
- Create and manage Company and Travel Agent profiles on the property management system
- Conduct research and collect data to prepare reports and documents
- Established strong relationships with vendors to ensure maximization of hotel revenue
- Ensure all documents produced by the Sales Department (i.e., BEO's, contracts, rooming lists, proposals) are completed accurately and on time
- BRINGING IN CLIENTS AND MONEY
Hotel Front Desk Supervisor
Springhill Suites By Marriott
10.2021 - 08.2023
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
- Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
Team Lead
Springhill Suites By Marriott
06.2020 - 10.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Shift leader
Chick Fill A
08.2016 - 03.2018
- Insure company policies were always being used
- Help run front counter if need be
- Help run back of house if need be
- Closer
- Key handler
- Insure money was counted correctly after each shift
- Insure customers were always satisfied
Education
Associate of Science - Business Administration And Management
Penn Foster Career School
01-2027
High School Diploma -
North County High School
08-2020
Accomplishments
Enthusiastic and dedicated individual born and raised in Anchorage, Alaska, with a strong drive to achieve professional success. Coming from humble beginnings, I have worked diligently towards my goals and am passionate about advancing my career. My journey has allowed me to start my education in business and management, and I have successfully climbed to a position I've aspired to in a remarkably short time. My commitment to excellence fuels my ambition to surpass all my life goals. I am eager to take on new challenges and continue my professional growth.
Timeline
Sales Coordinator
Hilton Embassy Suite
08.2023 - 02.2024
Hotel Front Desk Supervisor
Springhill Suites By Marriott
10.2021 - 08.2023
Team Lead
Springhill Suites By Marriott
06.2020 - 10.2021
Shift leader
Chick Fill A
08.2016 - 03.2018
Associate of Science - Business Administration And Management
Penn Foster Career School
High School Diploma -
North County High School
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