Summary
Overview
Work History
Education
Skills
Timeline
Generic

Loressa Albin

Farmington,NM

Summary

Dedicated professional excelling in customer service. Skilled in fostering strong relationships and maintaining high-quality standards, leading to a significant increase in customer satisfaction. Demonstrates exceptional organizational skills and a strong work ethic, contributing to enhanced team efficiency and productivity.

Overview

25
25
years of professional experience

Work History

COVID-19 Cleanup

World Management Inc.
04.2020 - 07.2022


  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Recommended complementary purchases to customers, increasing revenue.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Collaborated with team members to achieve monthly sales targets.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Office Manager

Velvet Glove Carpet Care
01.2016 - 04.2020
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Enhanced communication within office by implementing centralized digital messaging platform.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
  • Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Sales Associate

Samuels Jewelers
01.1998 - 09.2003


  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Recommended complementary purchases to customers, increasing revenue.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Collaborated with team members to achieve monthly sales targets.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Education

HS Diploma -

Rocinante High School
Farmington, NM

Skills

  • Strong Work Ethic's
  • Reliability and punctuality
  • Quality Control Awareness
  • Adherence to safety Ethic's
  • Professional Appearance
  • Crew Management
  • Attention to Detail
  • Adaptable and Flexible
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Communication and Interpersonal Skills
  • Detail Oriented
  • Relationship Building
  • Flexible Schedule
  • Space organization
  • Task Prioritization
  • Self Motivation
  • Goal Setting
  • Professionalism
  • Conscientious and Detail-Oriented

Timeline

COVID-19 Cleanup

World Management Inc.
04.2020 - 07.2022

Office Manager

Velvet Glove Carpet Care
01.2016 - 04.2020

Sales Associate

Samuels Jewelers
01.1998 - 09.2003

HS Diploma -

Rocinante High School

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Loressa Albin