Loreta O'Brien

Work History

Mowen Cleaning/Service Master

03.2024 - 09.2024

Maintained clean and organized work areas.
Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
Performed general housekeeping and cleaning tasks.
Completed tasks efficiently for timely project completion within set deadlines.
Adapted quickly to new tasks or changes in project scope, demonstrating flexibility and problem-solving abilities.
Followed instructions and safety protocols to prevent accidents and injuries.

Dollar General

03.2023 - 11.2023

Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Mentored team members to enhance professional development and accountability in workplace.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Assisted in organizing and overseeing assignments to drive operational excellence.
Defined clear targets and objectives and communicated to other team members.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Mondelez international Nabisco

06.2017 - 03.2023

Maintained product rotation by checking expiry dates or damage
Used hand trucks and pallet jacks for maneuvering products throughout store
Obtained merchandise from bins and shelves
Disposed of damaged or defective items
Stocked shelves, racks and cases with new or transferred merchandise
Took inventory of merchandise to identify items needing reordering or replenishment.

EGS/Alorica

05.2015 - 06.2017

Explained products and services and prices and answered questions from customers
Obtained customer information such as name, address and payment method and entered orders into computers
Adjusted sales scripts to better target needs and interests of specific individuals
Provided product information and resolved concerns to assist customers
Responded quickly to meet customer needs and resolve problems
Delivered prepared sales talks, reading from scripts that described products and services, to persuade potential customers to purchase product and service and to make donation.

The Elms

07.2013 - 05.2015

Informed customers about daily specials, increasing sales of popular food items or dishes
Partnered with hostess and other FOH staff, facilitating seamless dining service during peak periods
Delivered accurate checks and processed bill payments in POS system
Prepared tables for guests by setting out linens and silverware
Greeted and escorted guests to tables, fostering warm welcome
Served food and drinks, removing dirty dishes and refilling glasses to enhance dining experience
Checked on guests to verify satisfaction with each course.

Riggo's truck stop

01.2011 - 05.2013

Processed cash, check and credit cards for customer purchases
Counted cash drawers at beginning of shifts to verify correct amounts
Helped customers locate merchandise
Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
Performed routine and scheduled maintenance services.