Loreta O'Brien
Muscatine,IA
Summary
Hard worker, experienced in communication, service and time management, aiming to leverage my abilities to successfully fill the role at your company. Dedicated professional with proven performance in management, leadership, detail-oriented in problem-solving and planning with excellent communication, interpersonal and creative thinking skills.
Organized and dependable, successful at managing multiple priorities with a positive attitude with the willingness to take on added responsibilities to meet team goals, to seek and maintain full-time position that offers professional challenges utilizing my interpersonal, time management, problem-solving and communication skills.
Overview
14
14
years of professional experience
Work History
General Laborer
Mowen Cleaning/Service Master
Fort Madison Iowa
03.2024 - 09.2024
- Maintained clean and organized work areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Completed tasks efficiently for timely project completion within set deadlines.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility and problem-solving abilities.
- Followed instructions and safety protocols to prevent accidents and injuries.
Assistant Manager
Dollar General
Muscatine Iowa
03.2023 - 11.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
MERCHANDISER
Mondelez international Nabisco
Various Locations
06.2017 - 03.2023
- Maintained product rotation by checking expiry dates or damage
- Used hand trucks and pallet jacks for maneuvering products throughout store
- Obtained merchandise from bins and shelves
- Disposed of damaged or defective items
- Stocked shelves, racks and cases with new or transferred merchandise
- Took inventory of merchandise to identify items needing reordering or replenishment.
TELEMARKETER
EGS/Alorica
05.2015 - 06.2017
- Explained products and services and prices and answered questions from customers
- Obtained customer information such as name, address and payment method and entered orders into computers
- Adjusted sales scripts to better target needs and interests of specific individuals
- Provided product information and resolved concerns to assist customers
- Responded quickly to meet customer needs and resolve problems
- Delivered prepared sales talks, reading from scripts that described products and services, to persuade potential customers to purchase product and service and to make donation.
WAITRESS
The Elms
07.2013 - 05.2015
- Informed customers about daily specials, increasing sales of popular food items or dishes
- Partnered with hostess and other FOH staff, facilitating seamless dining service during peak periods
- Delivered accurate checks and processed bill payments in POS system
- Prepared tables for guests by setting out linens and silverware
- Greeted and escorted guests to tables, fostering warm welcome
- Served food and drinks, removing dirty dishes and refilling glasses to enhance dining experience
- Checked on guests to verify satisfaction with each course.
CLERK
Riggo's truck stop
01.2011 - 05.2013
- Processed cash, check and credit cards for customer purchases
- Counted cash drawers at beginning of shifts to verify correct amounts
- Helped customers locate merchandise
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Performed routine and scheduled maintenance services.
Education
N/A IN BUSINESS COMPUTER PROGRAMMING - Business/economics/Computer Programming
05.2020
ASSOCIATE IN SCIENCE (A.S.) IN ELECTRONICS - Electronics With Industrial Applications Emphasis
10.1990
Skills
Valid Driver's License
Organized
Good With Numbers And Grammar
New Display Creation
Adaptability And Flexibility
Professional Relationships
Project Requirements
Merchandise Stocking And Replenishing
Proper Storage Procedures
Stockroom Rotation
Work Well Alone Or With Others
Vendor Relations
Markdown Procedures
Product Recovery
Customer Relations
Signage and Graphics
Stock Rotation
Planogram Design
Reading Comprehension
Brand Presentation
Merchandising and Promotions
Display Resetting
End Cap Placement
Item Scanning
Laptop and Mobile Device Use
Hand Scanners
Light Housekeeping
Seasonal Decor
Timeline
General Laborer - Mowen Cleaning/Service Master
03.2024 - 09.2024
Assistant Manager - Dollar General
03.2023 - 11.2023
MERCHANDISER - Mondelez international Nabisco
06.2017 - 03.2023
TELEMARKETER - EGS/Alorica
05.2015 - 06.2017
WAITRESS - The Elms
07.2013 - 05.2015
CLERK - Riggo's truck stop
01.2011 - 05.2013
Muscatine community college - N/A IN BUSINESS COMPUTER PROGRAMMING, Business/economics/Computer Programming
National education center - ASSOCIATE IN SCIENCE (A.S.) IN ELECTRONICS, Electronics With Industrial Applications Emphasis