Summary
Overview
Work History
Education
Skills
Timeline
Generic

Loreto Garibay

Inglewood,CA

Summary

Results-driven professional with a strong background in team management and operational efficiency. Skilled in training, problem-solving, and ensuring compliance with regulations. Committed to enhancing customer service and streamlining processes for improved organizational performance.

Overview

14
14
years of professional experience

Work History

Supervisor

Starbucks
Hawthorne, California
04.2025 - Current
  • Supervised team members to ensure excellent customer service during peak hours.
  • Trained new employees on operational procedures and product knowledge.
  • Managed inventory levels to maintain stock availability and freshness.
  • Coordinated daily schedules to optimize staff coverage and efficiency.
  • Conducted regular quality checks on beverages and food items for consistency.
  • Resolved customer complaints promptly to enhance satisfaction and loyalty.
  • Implemented safety protocols to ensure a clean and safe environment.
  • Collaborated with management to improve store operations and employee engagement.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Directed and supervised team of 15 employees in daily operations.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Created new strategies for improving customer service standards within the organization.
  • Trained new employees on company policies and procedures.
  • Acted as a liaison between upper management and staff, facilitating open communication.
  • Implemented new operational procedures, increasing efficiency.
  • Negotiated with vendors and suppliers to secure advantageous terms and pricing.
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.
  • Negotiated with suppliers to secure cost-effective resources.
  • Identified opportunities for process improvements, leading to cost reductions and increased productivity.
  • Managed budget for department, ensuring all expenses stayed within allocated funds.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Managed team of XX employees, ensuring high productivity and quality standards were met.
  • Developed strategies to improve team performance and productivity.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Prepared and presented reports on team performance, challenges, and achievements to senior management.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.
  • Streamlined workflow processes, reducing project completion times.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Implemented quality control measures, significantly reducing error rates.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Led weekly team meetings to discuss progress, address issues, and plan future actions.
  • Maintained positive working relationship with fellow staff and management.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Assessed company operations for compliance with safety standards.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Worked closely with human resources to support employee management and organizational planning.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Analyzed key performance indicators to identify effective strategies.
  • Implemented strategies to take advantage of new opportunities.
  • Organized client meetings to provide project updates.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Analyzed company's expenditures and developed financial models.

Supervisory Transportation Security Officer

Transportation Security Administration, TSA
Los Angeles, California
12.2016 - Current
  • Supervised security screening operations to ensure compliance with federal guidelines.
  • Trained and mentored new transportation security officers on operational procedures.
  • Coordinated daily security assessments to identify potential threats at checkpoints.
  • Managed team schedules to maintain optimal staffing levels during peak travel times.
  • Conducted regular performance evaluations to improve team effectiveness and efficiency.
  • Implemented updated security protocols in response to evolving transportation risks.
  • Collaborated with law enforcement agencies on incident response and emergency plans.
  • Communicated effectively with passengers regarding security policies and procedures.
  • Assisted in the development of training programs for employees.
  • Investigated incidents involving security violations or suspicious activities at transportation facilities.
  • Developed, implemented and monitored security plans for transportation facilities.
  • Maintained records of personnel assignments, incident reports, investigations and other related documents.
  • Evaluated existing protocols and procedures for effectiveness and recommend changes as necessary.
  • Performed random searches of personnel, vehicles, luggage and cargo entering and exiting the premises.
  • Responded quickly to emergency situations involving potential threats to passengers or cargo.
  • Conducted regular drills and exercises designed to test preparedness levels among personnel assigned to the facility.
  • Supervised staff during daily operations and special events.
  • Coordinated with other law enforcement agencies on matters pertaining to transportation security.
  • Developed strategies designed to improve communication between departments within the organization.
  • Monitored CCTV systems for suspicious activity in the transportation facility environment.
  • Conducted background checks on new hires prior to employment.
  • Conducted periodic inspections of all security equipment.
  • Participated in meetings with local law enforcement agencies regarding issues related to safety and security at transportations facilities.
  • Ensured compliance with applicable laws, regulations and procedures related to transportation security.
  • Analyzed data from various sources to identify trends or patterns that may indicate a threat to safety or security at transportations facilities.
  • Provided leadership by setting an example through professionalism, integrity, respect for others and commitment to excellence.
  • Provided oversight and guidance to subordinate personnel in the performance of their duties.
  • Implemented policies designed to ensure compliance with federal regulations governing air travel safety.
  • Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
  • Guarded restricted areas to prevent unauthorized entry.
  • Upheld strong customer service standards while completing screenings.
  • Verified photo IDs and tickets to allow guests passage.
  • Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo.
  • Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
  • Monitored and conducted passenger screening.
  • Coordinated and maintained smooth passenger traffic flow through airport security checkpoints.
  • Watched each individual to assess demeanor and look for suspicious behavior.
  • Worked with local and federal law enforcement agents to apprehend suspicious individuals.
  • Operated security equipment for screenings using hand wands and X-ray machines.
  • Operated controls on explosive detection system to manipulate and clear images.
  • Assisted passengers with disabilities in walking through screening checkpoints.
  • Searched individuals and baggage for weapons and other prohibited items.
  • Communicated and coordinated responses to suspicious activities.
  • Provided security and protection to travelers across all transportation sectors.
  • Completed thorough zone searches to check for physical tampering and restricted items.
  • Completed routine and incident-related documentation.
  • Protected vessels, passengers and crew by testing items and individuals for explosive material residue.
  • Manually searched carry-on or checked baggage containing suspect items such as weapons or liquids exceeding volume limits.
  • Directed passengers clearly for quick movement through security screening process.
  • Conducted pat-downs and hand-held wand searches of passengers when machine alarms indicated further inspection.
  • Inspected carry-on items through x-ray viewing equipment to determine whether content included objects warranting further investigation.
  • Communicated with other screening staff to promptly call attention to potential or active safety problems.

Manager

SUBWAY®Restaurants
Montebello, California
09.2011 - 12.2016
  • Led team meetings to discuss project progress and address challenges.
  • Developed operational strategies to enhance efficiency and streamline processes.
  • Managed budgets and resources to ensure effective project execution.
  • Coordinated cross-departmental collaboration for successful project outcomes.
  • Mentored junior staff to improve skills and team performance.
  • Implemented new tools to support workflow and communication among teams.
  • Analyzed performance metrics to identify areas for improvement in operations.
  • Facilitated training sessions for staff on best practices and company policies.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Provided leadership during times of organizational change or crisis situations.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Established processes to ensure efficient workflow throughout the organization.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Implemented process improvements, resultingin an increase in operational efficiency.
  • Coordinated cross-departmental projects to ensure timely and successful completion.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Developed and implemented strategic plans to achieve company objectives.
  • Conducted performance reviews for team members.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Oversaw marketing initiatives, increasing brand awareness and sales.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Ensured compliance with industry regulations and company policies.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Managed risk by developing and implementing effective risk management strategies.
  • Negotiated contracts and agreements with vendors and suppliers to reduce costs.
  • Analyzed market trends and competitor activity to inform business strategy.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Analyzed business performance data and forecasted business results for upper management.
  • Produced thorough, accurate and timely reports of project activities.
  • Proposed or approved modifications to project plans.
  • Implemented quality control measures to uphold company standards.

Education

High School Diploma -

Schurr
Montebello
06-2011

Some College (No Degree) - Business Administration

El Camino College
Torrance, CA

Skills

  • Team supervision
  • Customer service
  • Employee training
  • Operational procedures
  • Inventory management
  • Risk management
  • Performance evaluation
  • Conflict resolution
  • Schedule coordination
  • Process improvement
  • Effective communication
  • Problem solving
  • Leadership development
  • Compliance monitoring
  • Strategic planning
  • Attention to detail
  • Analytical thinking
  • Change management
  • Industrial hygiene
  • Staff discipline
  • Expectation setting
  • Human resources management
  • Process monitoring and improvement
  • Contract management
  • Data analytics
  • Payroll processing
  • Policy and procedure development
  • Team building
  • Workflow management
  • Schedule development
  • Processes and procedures
  • Performance management
  • Relationship building
  • Complex Problem-solving
  • Quality control
  • Employee motivation
  • Goal oriented
  • Priority management
  • Training and mentoring
  • Project management
  • Staff education
  • Negotiation
  • Business administration
  • Decision-making
  • Waste reduction
  • Task delegation
  • Public speaking
  • Inventory control
  • Safety protocols
  • Project planning
  • Business development
  • Budget management
  • Inventory oversight
  • Coaching and mentoring
  • Staff management
  • Financial management
  • Verbal and written communication
  • Employee development
  • Documentation and reporting
  • Staff development
  • Teamwork

Timeline

Supervisor

Starbucks
04.2025 - Current

Supervisory Transportation Security Officer

Transportation Security Administration, TSA
12.2016 - Current

Manager

SUBWAY®Restaurants
09.2011 - 12.2016

High School Diploma -

Schurr

Some College (No Degree) - Business Administration

El Camino College

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