Loretta Beard
Ijamsville,Maryland
Summary
Resourceful Manager offering 27 years of success coordinating and monitoring operations across various departments. Highly committed with hardworking mentality to maintain quality of services and products. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Skills
- Customer Service Management
- Microsoft Office Suite
- Organization and Multitasking
- Analytical problem solver
- Self-Motivated
- Verbal and Written Communication
- Sales Techniques
- Customer Relationship Management (CRM)
- Workflow Planning
- Data Entry Skills
- Materials Inspection
- Order Processing
Work History
Sales Associate
25+ years of experience
Frederick, MD
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Participated in educational opportunities to increase product knowledge.
- Trained new staff in product knowledge and customer service protocols.
- Consistently achieved monthly sales goals
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Developed successful sales strategies to maximize customer satisfaction and profit using Customer Service Index (CSI)
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Automotive Finance Manager
3+ years of experience
Frederick, MD
- Negotiated loan terms and conditions with customers to secure best deal.
- Processed loan applications and monitored progress from start to finish.
- Identified opportunities to cross-sell and upsell after-market and warranty products to customers.
- Assisted customers with completing loan applications and other paperwork.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Explained very technical financial information to applicants in easy to understand language.
Automotive Service Advisor
3+ years of experience
Frederick, MD
- Maintained high customer satisfaction standards to meet or exceed targets by suggesting add-on services that would be helpful to customers.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
Auto Parts/Inventory Manager
5+ years of experience
Frederick, MD
- Ordered parts for customers, repair shops, and service departments for use in automotive repairs.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Participated in regular cycle counts to confirm accuracy of inventory records.
Dealer Engagement Manager
Apollo Retail Specialists
Frederick, MD
12.2018 - 01.2024
- Work with all dealership employees to inform on SiriusXM and its benefits
- Prepare employees with knowledge of the radio, streaming application and its features in vehicles
- Show process of how to activate the radio in used vehicles
- Work with product training
- Show websites for SiriusXM dealer information, FAQ's, product training, consumer information
Education
Associate of Arts - Parks And Recreation
Frederick Community College
Frederick, MD 1981.08 - 1985.05
Accomplishments
District and East Coast Regional Winner in product knowledge of vehicles and presentation.
Timeline
Dealer Engagement Manager
Apollo Retail Specialists
12.2018 - 01.2024
Associate of Arts - Parks And Recreation
Frederick Community College
1981.08 - 1985.05
Sales Associate
25+ years of experience
Automotive Finance Manager
3+ years of experience
Automotive Service Advisor
3+ years of experience
Auto Parts/Inventory Manager
5+ years of experience
Goals
- Meet and exceed company and/or manufacturer annual sales goals for customer service satisfaction index.
- Help create a positive and encouraging workplace.
- Secure a responsible career opportunity to fully utilize my training and skills, while making significant contributions to the success of the company.
References
References available upon request.
Goals
- Meet and exceed company and/or manufacturer annual sales goals for customer service satisfaction index.
- Help create a positive and encouraging workplace.
- Secure a responsible career opportunity to fully utilize my training and skills, while making significant contributions to the success of the company.
References
References available upon request.
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