Loretta Bernard
Liberty,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Complex problem-solver with analytical and driven mindset.
Overview
11
11
years of professional experience
Work History
Loan Customer Care Coordinator, AVP
First Federal Bank of Kansas City
07.2019 - Current
- Maintained and managed customer files and databases.
- Communicated with clients regarding account services, statements, and balances.
- Developed and implemented customer care policies, procedures and regulations necessary to satisfy customer base.
- Coordinated timely responses to online customer communication and researched complex issues.
- Communicated with customers to identify needs and expectations.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders.
- Created and maintained multiple policies and procedures regarding loan collections
Banking Center Assistant Manager
First Federal Bank of Kansas City
07.2015 - 07.2019
- Built and lead high-performance team focused on achieving sales and service goals.
- Implemented policies to improve efficiency and team performance.
- Collaborated with internal business partners to deliver cohesive banking experience to customers.
- Complied with established internal controls and policies.
Customer Service Specialist
First Federal Bank of Kansas City
07.2013 - 07.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained and managed customer files and databases.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Bachelor of Science - Business
University of Phoenix
Tempe, AZ02.2024
Certification - Project Management
University of Phoenix
Tempe, AZ02.2024
High School Diploma -
St. Mary's High School
Independence, MO05.1999
Skills
- Critical Thinking
- Problem Solving
- Communication
- Time Management
- Computer Literate
- Attention to Detail
Timeline
Loan Customer Care Coordinator, AVP
First Federal Bank of Kansas City
07.2019 - Current
Banking Center Assistant Manager
First Federal Bank of Kansas City
07.2015 - 07.2019
Customer Service Specialist
First Federal Bank of Kansas City
07.2013 - 07.2015
Bachelor of Science - Business
University of Phoenix
Certification - Project Management
University of Phoenix
High School Diploma -
St. Mary's High School
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