Loretta Bonner

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Unlocked door for visitors and when visitors leave
• Make sure none of the residents go outside unless they are approved
• Make sure residents are signed out before leaving grounds
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• Observed and monitored children's play activities to promote healthy, safe environment.
• Organized and supervised games and [Type] recreational activities to promote physical, mental and social development in children.
• Developed strong relationships with students, fostering a positive classroom environment conducive to learning.
• Greeted parents and let them in to get their children
• Called children to the front to go home with parent

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

* answered phones and prayed with people

* prepared the bulletin weekly, printed and folded

* mailed out bulletin weekly to shut-ins

* maintained the addresses and list of all the members

* sent out mailings to members when directed

* prepared a monthly newsletter

* kept up the website with pictures and news