Loretta Borrack
Hobe Sound,Florida
Summary
Proven to enhance customer satisfaction and increase sales at Publix through exceptional service and product knowledge, I am a goal-oriented professional with expertise in inventory management and customer engagement. Demonstrating strong multitasking abilities and a collaborative spirit, I excel in fast-paced environments, always prioritizing safety and cleanliness. My approach combines effective communication with a keen attention to detail, driving positive outcomes and building lasting customer relationships. I and focused friendly and always ready to help out with new task and with my team, I am good with slicing Meats, preparing meals for up to 50 to 100 people for parties and detail oriented
Overview
19
19
years of professional experience
Work History
Sales Floor Associate
Marshals Department Store
Tequesta, FL
06.2024 - 09.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
Deli Sales Associate
Publix
Hobe Sound FL
11.2021 - 01.2024
- Delegated tasks to employees to enhance productivity and workflow.
- Upheld proper visual merchandising standards on retail floor and windows.
- Assisted supervisor with feedback for employee performance evaluations.
- Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
- Collaborated with team members to ensure efficient completion of daily tasks, such as restocking, cleaning, and organizing displays.
- Participated in ongoing training sessions, expanding knowledge of company policies, products, and industry trends for improved performance on the job.
- Improved store efficiency by assisting with merchandise display setup and rearrangement.
- Managed high-traffic periods effectively, maintaining orderliness on the sales floor while continuing to provide exceptional customer service.
- Enhanced customer satisfaction by maintaining a clean and organized floor environment.
- Ensured optimal product presentation, regularly updating and organizing shelves according to planograms.
- Contributed to the achievement of company sales goals by actively promoting loyalty programs, up-selling items, and informing customers about ongoing promotions.
- Elevated overall store appearance by consistently adhering to company guidelines regarding cleanliness, organization, and visual merchandising standards across all departments on the sales floor.
- Boosted customer engagement by participating in promotional events and effectively communicating special offers or discounts.
- Expedited checkout process for customers by efficiently directing them to open registers or assisting with self-checkout machines when necessary.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
- Greeted guests and welcomed patrons in support of company service policy.
- Ran concession stand by preparing food and serving drinks for patrons.
- Directed guests to correct seating areas, providing seamless movie-going experience.
- Reported any damage or maintenance issues to manager.
- Cleaned and sanitized seating areas between showings for adherence to sanitary standards.
- Supervised lobbies and restrooms for cleanliness and safety standards.
- Inspected tickets and customer IDs, checking for appropriate age requirements.
- Assisted with special events by working premieres, private screenings and charity events.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Owner/ Soap Maker
Soap Shack
Hobe Sound, FL
10.2013 - 01.2024
- Making soap and recipes, Delegated tasks to employees to enhance productivity and workflow.
- Upheld proper visual merchandising standards on retail floor and windows.
- Assisted supervisor with feedback for employee performance evaluations.
- Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
- Collaborated with team members to ensure efficient completion of daily tasks, such as restocking, cleaning, and organizing displays.
- Participated in ongoing training sessions, expanding knowledge of company policies, products, and industry trends for improved performance on the job.
- Improved store efficiency by assisting with merchandise display setup and rearrangement.
- Managed high-traffic periods effectively, maintaining orderliness on the sales floor while continuing to provide exceptional customer service.
- Enhanced customer satisfaction by maintaining a clean and organized floor environment.
- Ensured optimal product presentation, regularly updating and organizing shelves according to planograms.
- Contributed to the achievement of company sales goals by actively promoting loyalty programs, up-selling items, and informing customers about ongoing promotions.
- Elevated overall store appearance by consistently adhering to company guidelines regarding cleanliness, organization, and visual merchandising standards across all departments on the sales floor.
- Boosted customer engagement by participating in promotional events and effectively communicating special offers or discounts.
- Expedited checkout process for customers by efficiently directing them to open registers or assisting with self-checkout machines when necessary.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
- Greeted guests and welcomed patrons in support of company service policy.
- Ran concession stand by preparing food and serving drinks for patrons.
- Directed guests to correct seating areas, providing seamless movie-going experience.
- Reported any damage or maintenance issues to manager.
- Cleaned and sanitized seating areas between showings for adherence to sanitary standards.
- Supervised lobbies and restrooms for cleanliness and safety standards.
- Inspected tickets and customer IDs, checking for appropriate age requirements.
- Assisted with special events by working premieres, private screenings and charity events.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Floor Attendant/entertainment Cordenator
Polynesian Arcade
Stuart, FL
12.2013 - 05.2014
- Delegated tasks to employees to enhance productivity and workflow.
- Upheld proper visual merchandising standards on retail floor and windows.
- Assisted supervisor with feedback for employee performance evaluations.
- Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
- Aided in creating a welcoming atmosphere, greeting customers upon entry and offering assistance when needed.
- Elevated overall store appearance by consistently adhering to company guidelines regarding cleanliness, organization, and visual merchandising standards across all departments on the sales floor.
- Contributed to the achievement of company sales goals by actively promoting loyalty programs, up-selling items, and informing customers about ongoing promotions.
- Boosted customer engagement by participating in promotional events and effectively communicating special offers or discounts.
- Increased sales opportunities by promptly responding to customer inquiries and providing knowledgeable assistance.
- Enhanced customer satisfaction by maintaining a clean and organized floor environment.
- Improved store efficiency by assisting with merchandise display setup and rearrangement.
- Assisted in reducing safety hazards through diligent inspection and maintenance of all floor areas.
- Greeted guests and welcomed patrons in support of company service policy.
- Ran concession stand by preparing food and serving drinks for patrons.
- Directed guests to correct seating areas, providing seamless movie-going experience.
- Cleaned and sanitized seating areas between showings for adherence to sanitary standards.
- Supervised lobbies and restrooms for cleanliness and safety standards.
- Restocked concession stands with popcorn, candy and other products.
- Hung up movie posters, banners and decorations for promotional events.
- Operated audio and video equipment for movie presentations.
- Educated patrons on current promotions and upcoming releases.
Floor Attendant/entertainment Assistant Manager
Spinning Pennies Arcade
Jensen Beach, FL
10.2005 - 09.2013
- Customer service handling events at arcade including bingo games card games theme nights and food preparation to 100 plus customers daily, Delegated tasks to employees to enhance productivity and workflow.
- Upheld proper visual merchandising standards on retail floor and windows.
- Assisted supervisor with feedback for employee performance evaluations.
- Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
- Collaborated with team members to ensure efficient completion of daily tasks, such as restocking, cleaning, and organizing displays.
- Participated in ongoing training sessions, expanding knowledge of company policies, products, and industry trends for improved performance on the job.
- Improved store efficiency by assisting with merchandise display setup and rearrangement.
- Managed high-traffic periods effectively, maintaining orderliness on the sales floor while continuing to provide exceptional customer service.
- Enhanced customer satisfaction by maintaining a clean and organized floor environment.
- Ensured optimal product presentation, regularly updating and organizing shelves according to planograms.
- Contributed to the achievement of company sales goals by actively promoting loyalty programs, up-selling items, and informing customers about ongoing promotions.
- Elevated overall store appearance by consistently adhering to company guidelines regarding cleanliness, organization, and visual merchandising standards across all departments on the sales floor.
- Boosted customer engagement by participating in promotional events and effectively communicating special offers or discounts.
- Expedited checkout process for customers by efficiently directing them to open registers or assisting with self-checkout machines when necessary.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
- Greeted guests and welcomed patrons in support of company service policy.
- Ran concession stand by preparing food and serving drinks for patrons.
- Directed guests to correct seating areas, providing seamless movie-going experience.
- Reported any damage or maintenance issues to manager.
- Cleaned and sanitized seating areas between showings for adherence to sanitary standards.
- Supervised lobbies and restrooms for cleanliness and safety standards.
- Inspected tickets and customer IDs, checking for appropriate age requirements.
- Assisted with special events by working premieres, private screenings and charity events.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
License - Hurricane Insurance
Indian River College
Ft. Pierce, FL08.1999
Licence - Cosmotology
Fort Pierce Beauty Academy
Ft. Pierce, FL10.1984
Skills
Goal-Oriented
Store maintenance
Cash Handling
Merchandise Display
Cleaning
Sales expertise
Store Cleaning
Promotional strategies
Sales trends
Brand Awareness
Product Promotion
Friendly and Helpful
Honest and Dependable
Attention to Detail
Sales floor organization
Customer Assistance
Reliable and Responsible
Team Cooperation
Excellent Written and Verbal Communication
Positive Customer Engagement
Store Organization
Cash Register Operation
Creative Thinking
Retail Merchandising
Exceeding Customer Expectations
Organization
Goal-Driven
Flexible Hours
Product Knowledge
Decision-Making
Store Opening and Closing
Building Customer Loyalty
Engaging with Diverse Customers
Ability to Lift 40 pounds
Safety and Cleanliness Standards
Dressing Room Assistance
Register Opening and Closing
Inventory and Stocking
Gift Wrapping
Problem-solving abilities
Multitasking
Excellent Communication
Active Listening
Customer Service
Additional Information
When I am not working I enjoy taking my dogs for walks cleaning my house and focusing on my next day at work always ready to learn new things and I learned very quickly I have also worked for adult arcades as a floor attendant and event coordinator, I prepared meals for up to 300 people serve them and coordinated games for the evening for 10 years I worked in the arcade business
Timeline
Sales Floor Associate
Marshals Department Store
06.2024 - 09.2024
Deli Sales Associate
Publix
11.2021 - 01.2024
Floor Attendant/entertainment Cordenator
Polynesian Arcade
12.2013 - 05.2014
Owner/ Soap Maker
Soap Shack
10.2013 - 01.2024
Floor Attendant/entertainment Assistant Manager
Spinning Pennies Arcade
10.2005 - 09.2013
License - Hurricane Insurance
Indian River College
Licence - Cosmotology
Fort Pierce Beauty Academy