Loretta Brewer
Office Manager
Lexington,SC
Summary
Experienced Office Management and Administration Professional with 20 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
15
15
years of professional experience
Work History
Sales Manager
Stars And Strikes
Irmo, SC
1 2020 - 8 2020
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Created effective strategies to target new markets after researching and analyzing competitor behavior.
- Held weekly meetings with Department Managers to identify techniques to overcome sales obstacles.
- Organized promotional events and interacted with community to increase sales volume.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
- Produced contracts, reports, letters, and proposals for clients.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
General Manager
Hotel Management Services
Lexington, SC
01.2010 - 12.2019
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Held weekly meetings with team members to identify techniques to overcome sales obstacles.
- Maximized efficiency by coaching and mentoring 20+ personnel on customer service principles, industry practices, company procedures and multiple POS systems.
- Implemented operational strategies and effectively built customer and employee loyalty through training and recruitment.
- Supported regulatory compliance by overseeing all audits to verify protocol adherence.
Office Manager
Carolina Countertop
Columbia, SC
7 2007 - 11 2009
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Sourced vendors for special project needs and negotiated contracts.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Compared vendor prices and negotiated for optimal savings.
- Managed office operations while scheduling appointments for 2 department managers.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Education
High School Diploma -
Brookland-Cayce Senior High School
Cayce, SCPM Certification - Property Management
SC Real Estate School
Columbia, SCCertificate - Leadership Training
Dale Carnegie Training Of Central And Eastern North Carolina
Greensboro, NCSkills
Verbal and written communication
Systems and software programs
Staff Management
Time management
Coaching and mentoring
Operations
Organizational skills
Excellent multi-tasking ability
Office management
Payroll and budgeting
National accounts management
Order management
Sales processes
Review of contracts
Decisive
Positive and upbeat
Vendor management
Accomplished manager
B to B sales
Relationship building
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
Award received for "Quality Assurance Review"
2012/2014
Award received for "Best Team Retention"
2012/2014
Award received for "Best Ancillary Revenue"
2013/2014
Timeline
General Manager
Hotel Management Services
01.2010 - 12.2019
Certificate - Leadership Training
Dale Carnegie Training Of Central And Eastern North Carolina
PM Certification - Property Management
SC Real Estate School
High School Diploma -
Brookland-Cayce Senior High School
Office Manager
Carolina Countertop
7 2007 - 11 2009
Sales Manager
Stars And Strikes
1 2020 - 8 2020