Summary
Overview
Work History
Skills
Certification
Timeline
References
Generic

Loretta Cantu

Sedro Woolley

Summary

Seasoned leader in retail management with a proven track record of supervising sales teams to exceed sales targets. Skilled in staff training, inventory management, and customer service excellence, ensuring smooth store operations and enhanced shopping experiences. Demonstrated ability to implement effective sales strategies and improve team performance through hands-on coaching and motivational leadership. Successfully boosted customer satisfaction rates through innovative service initiatives. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

14
14
years of professional experience
1
1
Certificate
4
4
years of post-secondary education

Work History

Hearth Manager/Sales Floor Supervisor

Coastal Farm
Mount Vernon
08.2011 - 04.2025
  • Enhanced customer satisfaction through the development of a customer service excellence program.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Supervised and monitored the daily operations of a sales floor, ensuring employees adhered to company policies and procedures.

Skills

  • Customer service
  • Inventory management
  • Team training
  • Vendor negotiation
  • Operational efficiency
  • Sales forecasting
  • Effective communication
  • Training and development
  • Cross-functional team management
  • Reliability

Certification

  • Forklift certified for 15yrs

Timeline

Hearth Manager/Sales Floor Supervisor

Coastal Farm
08.2011 - 04.2025

High School Diploma -

Omak HIGH SCHOOL
09.1982 - 06.1986

References

References available upon request.

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Loretta Cantu