LORETTA CARROLL
Greenville,MS
Summary
Former Customer Service Specialist with 9+ years of experience in customer services, including billing, customer care, and processing payments. An effective leader with proven organization, time management, problem solving, self-control, adaptability, clear communication skills, and effective listening. Familiar with major customer service software, conflict resolution, and possess a positive attitude. Aiming to use my expertise and experience to effectively fill the customer service position at your company.
Overview
2026
2026
years of professional experience
Work History
Pharmacy Technician/customer Service
MVP Health
2023 - Current
- Verified prescription accuracy and appropriateness for patient safety.
- Managed inventory levels to ensure availability of medications and supplies.
- Compounded medications according to established formulas and protocols.
- Assisted pharmacists in patient consultations, providing medication information.
Homemaker
06.2013 - Current
- Perform any additional household cleaning tasks duties, such as cooking, cleaning, washing clothes and dishes, and running errands.
- Plan meals for my family, creates shopping lists, purchases groceries and prepares meals.
- Tidy up the house and organize family belongings.
- Complete daily laundry and change bed linens.
Server/Bartender/ Hostess
The Greenville Yacht Club
10.2012 - 05.2013
- Greeted and wrote customers' food orders on slips, memorized orders, and took orders to kitchen staff in a 100+ seat club.
- Cleaned all work areas, tables, silverware, and ensured they were stored appropriately in accordance with state law.
- Increased number of regular customers and new customers by providing the highest quality of service.
- Responded to customers' inquiries and requests in a timely, friendly, and efficient manner.
Customer Service Specialist/Teller
Twin Co. Electric Power Association
12.2003 - 03.2012
- Handled 50+ calls daily, with duties including signing up new customers, lights being turned off for non payments, setting up new services, payment and technical support, and billing issues, and cancelling services.
- Trained 25+ new employees on how to use the Sedc System, process payments and balance daily deposits.
- Received and processed payment by cash and checks (on average, $2,500 daily or 50 transactions)
- Assisted manager with back office duties and dispatched when needed.
- Resolved customer inquiries regarding billing, service interruptions, and account management.
- Communicated effectively with clients to ensure satisfaction and address concerns promptly.
- Documented customer interactions in CRM system to maintain accurate records and track issues.
- Collaborated with technical teams to facilitate timely solutions for complex service requests.
Education
GED - undefined
Greenville High School
05.2007
Skills
- Microsoft Excel
- Microsoft Word
- PowerPoint
- Sedc System
Timeline
Homemaker
06.2013 - Current
Server/Bartender/ Hostess
The Greenville Yacht Club
10.2012 - 05.2013
Customer Service Specialist/Teller
Twin Co. Electric Power Association
12.2003 - 03.2012
GED - undefined
Greenville High School
Pharmacy Technician/customer Service
MVP Health
2023 - Current
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