Loretta Cisneros
South Bend,IN
Summary
Adept at bridging language barriers, I enhanced patient satisfaction and communication at Saint Joseph Regional Medical Center. My fluency in Spanish and English, coupled with a deep understanding of medical ethics and patient confidentiality, has consistently improved client relations and healthcare delivery. Recognized for exceptional translation accuracy and cultural sensitivity, I bring a proven track record of fostering inclusive environments and ensuring precise interpretation.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Freelance Spanish Translator
Saint Joseph County Department of Health
08.2024 - Current
- Offered translation support for interviews and employment-related processes concerning Spanish speakers.
- Conducted quality control checks on translated content to guarantee accuracy and consistency across all materials.
- Translated and adapted social messaging, online content and marketing collateral.
- Ensured client satisfaction by delivering prompt and accurate translations of website content, manuals, and user guides.
- Improved customer satisfaction by translating marketing materials into Spanish, tailoring content to specific target audiences.
- Reviewed translated content for cultural sensitivity and use of universal Spanish.
- Collaborated with editors to refine translated content, enhancing readability while preserving original meaning.
- Enhanced communication by providing accurate translations of documents and presentations.
Freelance Spanish Interpreter
Culturalink
04.2024 - Current
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
- Contributed to increased client satisfaction by providing effective language support during important meetings.
- Maintained message content, tone, and emotion as closely as possible.
- Demonstrated exceptional attention to detail when translating sensitive documents such as contracts or legal agreements, ensuring the utmost accuracy and confidentiality at all times.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Served as a trusted resource for colleagues seeking guidance on Spanish language usage or cultural norms when working with diverse populations.
Freelance Spanish Interpreter
Lexi Interpretation Services
01.2023 - Current
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Developed a comprehensive glossary of industry-specific terms to improve translation accuracy and consistency across projects.
- Contributed to increased client satisfaction by providing effective language support during important meetings.
- Maintained message content, tone, and emotion as closely as possible.
- Demonstrated exceptional attention to detail when translating sensitive documents such as contracts or legal agreements, ensuring the utmost accuracy and confidentiality at all times.
Freelance Spanish Interpreter
LTC Language Solutions
12.2016 - Current
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
- Contributed to increased client satisfaction by providing effective language support during important meetings.
- Maintained message content, tone, and emotion as closely as possible.
- Demonstrated exceptional attention to detail when translating sensitive documents such as contracts or legal agreements, ensuring the utmost accuracy and confidentiality at all times.
- Enhanced communication by accurately interpreting and translating complex legal documents for Spanish-speaking clients.
- Contributed to higher patient satisfaction in healthcare settings, interpreting patient concerns and medical instructions to ensure clear understanding.
Lead Spanish Medical Interpreter
Saint Joseph Regional Medical Center
09.2008 - 06.2023
- Improved patient satisfaction with the quality of medical services through clear communication and empathy.
- Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.
- Maintained strict confidentiality when handling sensitive patient information following HIPAA guidelines.
- Promoted cultural awareness among healthcare staff, fostering an inclusive environment for all patients regardless of language background.
- Enhanced patient understanding by providing accurate and timely translations during medical appointments.
- Collaborated closely with nursing staff to provide essential information about patient conditions, ensuring proper care delivery.
- Bridged language barriers, allowing Spanish-speaking patients to have equal access to healthcare services.
- Assisted healthcare professionals in delivering culturally sensitive care to Spanish-speaking patients.
- Provided interpretation services during telemedicine consultations, enabling remote access to critical healthcare services for Spanish-speaking patients.
- Received recognition for outstanding service as a Medical Interpreter at the annual Hospital Quality Awards ceremony.
- Facilitated effective communication between healthcare providers and patients, ensuring proper diagnosis and treatment plans.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
High School Diploma -
Homestead Senior High School
2351 SE 12th Avenue06-1996
Skills
- Fluent spanish
- Medical translation
- Client communication
- Native-level proficiency
- Empathy and sensitivity
- Patient confidentiality
- Medical ethics
- Memory retention
- Real-time translation
- Simultaneous interpretation
- Cross-cultural design
- Public speaking
Certification
- Train the Trainer Medical Communication Ambassadors 2017
- National Board Certified Medical Interpreter (CMI) - National Board of Certification for Medical Interpreters.
Martin Luther King, Jr Award
This award was given to me for my bilingual service to the community of South Bend, Indiana.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Freelance Spanish Translator
Saint Joseph County Department of Health
08.2024 - Current
Freelance Spanish Interpreter
Culturalink
04.2024 - Current
Freelance Spanish Interpreter
Lexi Interpretation Services
01.2023 - Current
Freelance Spanish Interpreter
LTC Language Solutions
12.2016 - Current
Lead Spanish Medical Interpreter
Saint Joseph Regional Medical Center
09.2008 - 06.2023
High School Diploma -
Homestead Senior High School
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