Loretta Codr
Littleton,CO
Summary
Results-driven Retail Operations Manager experienced in compliance monitoring and team supervision. Enhanced customer satisfaction by resolving billing and account issues while coaching sales teams on product knowledge and service plans. Committed to operational accuracy and efficiency, consistently improving business performance and team development.
Overview
2
2
Languages
20
20
years of professional experience
Work History
Area Manager
Metro PCS
Denver, Colorado
01.2012 - 10.2024
- Managed Metro PCS wireless store operations across assigned area.
- Coached sales teams on activations, upgrades, and service plans.
- Supported district managers with hiring, scheduling, and training.
- Monitored store compliance with Metro PCS policies and procedures.
- Reviewed daily sales reports and staffing needs.
- Trained associates on point-of-sale systems and wireless product knowledge.
- Resolved customer issues involving billing, devices, and account changes.
Manager
Taco Bell
Denver, Colorado
02.2005 - 07.2013
- Managed Taco Bell crew scheduling, breaks, and shift coverage
- Reviewed Taco Bell labor needs and adjusted staffing by shift
- Trained Taco Bell team members on service, food safety, and procedures
- Monitored Taco Bell operations for cleanliness, quality, and brand standards
- Supervised Taco Bell cash handling, drawer counts, and daily deposits
- Coordinated Taco Bell inventory orders, stock rotation, and supply storage
- Resolved Taco Bell customer concerns and supported friendly service
Shift Manager
McDonalds
Denver, Colorado
08.2007 - 04.2011
- Assigned tasks to crew and adjusted staffing for customer demand at McDonalds.
- Monitored drive-thru, front counter, and kitchen operations during busy meal periods.
- Supervised cash handling, order accuracy, and shift change procedures for McDonalds.
- Resolved customer concerns while maintaining McDonalds service quality and team communication.
- Enforced cleanliness, sanitation, and food handling rules across McDonalds work areas.
Shirt Presser
Moore Cleaners
Denver, Colorado
10.2005 - 04.2007
- Pressed shirts using steam equipment for Moore Cleaners garment care standards.
- Steamed delicate fabrics carefully to protect shirts and maintain proper shape.
- Inspected collars, cuffs, and seams for wrinkles before finishing garments.
- Checked garments for spots, damage, and missed creases before return.
- Hanged pressed shirts on hangers for neat presentation and delivery.
- Sorted customer orders by ticket and garment type for accurate handling.
- Folded and packaged finished shirts for counter pickup at Moore Cleaners.
Education
Emily Griffith Technical School
Denver, COSkills
- Retail operations management
- Sales forecasting
- POS systems
- Wireless activations
- Compliance monitoring
- Inventory control
- Cash handling
- Staff scheduling
- Employee training
- Team supervision
- Team leadership
- Problem solving
- Conflict resolution
- Decision making
Languages
English
Professional
Spanish
Professional
Work Preference
Work Type
Full TimeMinimum Desired Compensation
$19/hrTimeline
Area Manager
Metro PCS
01.2012 - 10.2024
Shift Manager
McDonalds
08.2007 - 04.2011
Shirt Presser
Moore Cleaners
10.2005 - 04.2007
Manager
Taco Bell
02.2005 - 07.2013
Emily Griffith Technical School