Loretta Corneille
Lauderdale Lakes
Summary
Highly skilled Officer with over ten years of expertise in evaluating the effectiveness of public health. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Overview
14
14
years of professional experience
Work History
Monitoring and Evaluation Officer
Ministry Of Health
10.2012 - 10.2023
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained new employees on proper protocols and customer service standards.
- Conducted data audits and inspection visits at the malaria service delivery sites included hospitals and basic health care center and urgent care
- Ensured follow-up and provide technical input to major data collection operations at the departmental level
- Reported monthly to the National Program Officer of all malaria indicators and activities on the dashboard
- Conducted supervisory visits at service delivery points, validate reported data, and ensure that collection tools are used appropriately.
Customer Care Representative
Sogebank SA
10.2011 - 11.2012
- Communicated with clients regarding account services, statements, and balances.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions about services offered.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained and managed customer files and databases.
Cashier
Sogebank S A
09.2009 - 10.2011
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
Bachelor of Science - Economics, Economics Sciences
Institut Des Hautes Etudes Commerciales Et Economi
Port-de-paix, Nord-Ouest Haiti09.2008
Skills
- Report Writing
- Tool Development
- Staff Development
- Performance Monitoring
- Data Analysis
- Training Development
- Performance Tracking
- Data Collection
- DHIS2
- Program Evaluation
- Statistical Analysis
- Financial Analysis
- Budget Monitoring
- Excel Spreadsheets
- Strong teamwork skills
- Effective problem solving
- Strong work ethic
- Strong mathematical skills
- Critical thinking
- Creative
- Flexible & adaptable
- Conflict Resolution
- Responsible
- Accounting and Finance Understanding
- Budgeting and Finance
- Validating Data
- Data Research and Compilation
- Data Quality
- Data Management
- Excel Spreadsheets
- Microsoft Office
- Report Analysis
- Evaluation Reports
Accomplishments
• Ensured the availability of medicines and inputs in institutions
• Conducted quarterly meetings with health institutions
• Supply out-of-stock institutions with antimalarial inputs and medications, stock management tools, registers and primary health care records
• Verified, correct and validate data reported by institutions on DHIS2 and MESI
• Recorded all positive malaria cases on dhis2 tracker.
• Guide OESs on the dhis2 tracker platform.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Creole
Native or Bilingual
French
Native or Bilingual
English
Elementary
Work availability
• Ensured the availability of medicines and inputs in institutions
• Conducted quarterly meetings with health institutions
• Supply out-of-stock institutions with antimalarial inputs and medications, stock management tools, registers and primary health care records
• Verified, correct and validate data reported by institutions on DHIS2 and MESI
• Recorded all positive malaria cases on dhis2 tracker.
• Guided OESs on the dhis2 tracker platform.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- trained health care providers on the use of primary health care records
- trained service providers on the use of data collection tools,
- prepared monthly, quarterly and annual service statistics reports
- provided monthly feedback on the reports received to the heads of health institutions
- requisitioned service statistics tools in a timely manner to prevent health institutions from running out of stock
- prepared the monthly vaccination report to see if the target was being met
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Monitoring and Evaluation Officer
Ministry Of Health
10.2012 - 10.2023
Customer Care Representative
Sogebank SA
10.2011 - 11.2012
Cashier
Sogebank S A
09.2009 - 10.2011
Bachelor of Science - Economics, Economics Sciences
Institut Des Hautes Etudes Commerciales Et Economi
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