Loretta Cowels
Sturgis,MI
Overview
29
29
years of professional experience
Work History
Assistant Manager
Dollar General Market
06.2024 - Current
- Supported daily store operations to maintain smooth workflow.
- Executed inventory management processes, including stock replenishment and organization.
- Trained and guided new employees on company policies and operational procedures.
- Implemented promotional displays to enhance product visibility and drive sales.
- Supported team in achieving store goals through effective communication and collaboration.
- Maintained compliance with safety regulations, ensuring a secure shopping environment for customers.
- Coordinated weekly scheduling for staff, optimizing coverage during peak hours to improve service efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Assisted in managing daily store operations and ensuring compliance with company policies.
- Collaborated with team members to enhance customer service and improve overall shopping experience.
- Supported inventory management through stock organization and product placement strategies.
- Implemented merchandising techniques to maximize product visibility and drive sales growth.
- Trained new staff on operational procedures, safety protocols, and customer engagement practices.
- Monitored cash handling processes to ensure accuracy during transactions and minimize discrepancies.
- Analyzed sales data to identify trends and inform inventory replenishment decisions effectively.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Enhanced team productivity by streamlining operational processes.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Crossing Guard
City of Sturgis
06.2022 - 05.2024
- Monitored pedestrian traffic to ensure safe crossing at busy intersections.
- Assisted students in navigating crosswalks, promoting safety and awareness.
- Coordinated with local law enforcement for optimal traffic management during school hours.
- Enforced safety protocols to minimize accidents and enhance community trust.
- Communicated effectively with parents and school staff regarding student safety concerns.
- Adapted quickly to changing traffic conditions, ensuring consistent support for students.
- Participated in training sessions to improve safety measures and response strategies.
- Improved student safety by diligently monitoring crosswalks and directing traffic during school arrival and dismissal times.
Manufacturing Quality Technician, Lab Tech
Eaton Corporation
04.1996 - 11.2006
- Conducted quality inspections on production lines to ensure compliance with industry standards.
- Utilized measurement tools to assess product specifications and identify defects.
- Collaborated with production teams to resolve quality issues and implement corrective actions.
- Documented inspection results and maintained accurate records for traceability.
- Trained new team members on quality assurance protocols and best practices.
- Participated in root cause analysis to improve manufacturing processes and reduce defects.
- Monitored equipment performance to ensure adherence to quality benchmarks and standards.
- Performed root-cause analysis on defective products, driving continuous improvement efforts throughout the facility.
- Led calibration activities for measuring equipment, guaranteeing precision in all testing procedures performed within the facility.
- Provided technical support during troubleshooting sessions held alongside other technicians – ultimately resolving complex issues swiftly.
- Conducted comprehensive product testing for optimal performance and reliability.
- Maintained accurate documentation of all quality control tests and inspections, supporting traceability efforts.
- Trained new team members on manufacturing processes, contributing to a skilled workforce.
- Performed thorough inspections of incoming materials and outgoing products.
- Maintained quality documentation and records for conformance with relevant standards.
- Developed and implemented quality control processes to meet product standards.
Education
Associate Of Applied Business - Human Resources Management
Kaplan University
Florida City, FL08.2000
Timeline
Assistant Manager
Dollar General Market
06.2024 - Current
Crossing Guard
City of Sturgis
06.2022 - 05.2024
Manufacturing Quality Technician, Lab Tech
Eaton Corporation
04.1996 - 11.2006
Associate Of Applied Business - Human Resources Management
Kaplan University