Overview
Work History
Education
Timeline
AssistantManager

Loretta Cowels

Sturgis,MI

Overview

29
29
years of professional experience

Work History

Assistant Manager

Dollar General Market
06.2024 - Current
  • Supported daily store operations to maintain smooth workflow.
  • Executed inventory management processes, including stock replenishment and organization.
  • Trained and guided new employees on company policies and operational procedures.
  • Implemented promotional displays to enhance product visibility and drive sales.
  • Supported team in achieving store goals through effective communication and collaboration.
  • Maintained compliance with safety regulations, ensuring a secure shopping environment for customers.
  • Coordinated weekly scheduling for staff, optimizing coverage during peak hours to improve service efficiency.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Assisted in managing daily store operations and ensuring compliance with company policies.
  • Collaborated with team members to enhance customer service and improve overall shopping experience.
  • Supported inventory management through stock organization and product placement strategies.
  • Implemented merchandising techniques to maximize product visibility and drive sales growth.
  • Trained new staff on operational procedures, safety protocols, and customer engagement practices.
  • Monitored cash handling processes to ensure accuracy during transactions and minimize discrepancies.
  • Analyzed sales data to identify trends and inform inventory replenishment decisions effectively.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Enhanced team productivity by streamlining operational processes.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Crossing Guard

City of Sturgis
06.2022 - 05.2024
  • Monitored pedestrian traffic to ensure safe crossing at busy intersections.
  • Assisted students in navigating crosswalks, promoting safety and awareness.
  • Coordinated with local law enforcement for optimal traffic management during school hours.
  • Enforced safety protocols to minimize accidents and enhance community trust.
  • Communicated effectively with parents and school staff regarding student safety concerns.
  • Adapted quickly to changing traffic conditions, ensuring consistent support for students.
  • Participated in training sessions to improve safety measures and response strategies.
  • Improved student safety by diligently monitoring crosswalks and directing traffic during school arrival and dismissal times.

Manufacturing Quality Technician, Lab Tech

Eaton Corporation
04.1996 - 11.2006
  • Conducted quality inspections on production lines to ensure compliance with industry standards.
  • Utilized measurement tools to assess product specifications and identify defects.
  • Collaborated with production teams to resolve quality issues and implement corrective actions.
  • Documented inspection results and maintained accurate records for traceability.
  • Trained new team members on quality assurance protocols and best practices.
  • Participated in root cause analysis to improve manufacturing processes and reduce defects.
  • Monitored equipment performance to ensure adherence to quality benchmarks and standards.
  • Performed root-cause analysis on defective products, driving continuous improvement efforts throughout the facility.
  • Led calibration activities for measuring equipment, guaranteeing precision in all testing procedures performed within the facility.
  • Provided technical support during troubleshooting sessions held alongside other technicians – ultimately resolving complex issues swiftly.
  • Conducted comprehensive product testing for optimal performance and reliability.
  • Maintained accurate documentation of all quality control tests and inspections, supporting traceability efforts.
  • Trained new team members on manufacturing processes, contributing to a skilled workforce.
  • Performed thorough inspections of incoming materials and outgoing products.
  • Maintained quality documentation and records for conformance with relevant standards.
  • Developed and implemented quality control processes to meet product standards.

Education

Associate Of Applied Business - Human Resources Management

Kaplan University
Florida City, FL
08.2000

Timeline

Assistant Manager

Dollar General Market
06.2024 - Current

Crossing Guard

City of Sturgis
06.2022 - 05.2024

Manufacturing Quality Technician, Lab Tech

Eaton Corporation
04.1996 - 11.2006

Associate Of Applied Business - Human Resources Management

Kaplan University

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Loretta Cowels