Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Loretta Deem

Cleveland,Ohio

Summary

I went to school to be a cosmetologist. I also went to college and received my associates degree in applied science of medical transcription. I am knowledgeable in home remodeling, plumbing, electric, different things. Also I am very knowledgeable in cleaning and organizing also knowledgeable in home healthcare as a home healthcare aid. I have been taking care of elderly patients for many years and not only my private business but also with Visiting Angels. Also in the year and a half that I’ve been working with one client I only called off one time and that was because I had Covid. References are available upon request. I have many.

Dedicated professional with extensive experience in cleaning and housekeeping, and organizing. Proven ability to enhance facility hygiene through effective sanitation practices and exceptional customer service. Recognized for strong time management and attention to detail, achieving zero complaints regarding cleanliness in assigned areas for an entire year.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Cleaner

Self-1099
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Emptied trashcans and transported waste to collection areas.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
  • Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
  • Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
  • Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
  • Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
  • Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
  • Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
  • Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
  • Enhanced client satisfaction with thorough cleaning and maintenance of all facilities.
  • Implemented recycling program, significantly reducing waste and promoting environmental responsibility.
  • Fostered safer work environment by promptly addressing spills and potential hazards.
  • Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
  • Demonstrated flexibility by covering additional shifts when needed, ensuring no disruption in cleaning services.
  • Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.
  • Achieved record of zero complaints regarding cleanliness in assigned areas for entire year.
  • Sustained cleanliness and order in outdoor areas, making them more inviting for guests and employees.
  • Ensured clean and welcoming environment for clients by meticulously cleaning common areas, restrooms, and offices.
  • Improved overall cleanliness and hygiene by using eco-friendly cleaning products and techniques.
  • Maintained detailed logs of cleaning schedules and tasks, ensuring accountability and consistency.
  • Collaborated with maintenance team to identify and resolve issues requiring repair, enhancing overall facility safety.
  • Enhanced guest experience by maintaining pristine conditions in guest rooms and suites.
  • Contributed to team efforts by training new staff on best practices in cleaning and maintenance.
  • Streamlined cleaning processes to increase efficiency without compromising on quality.
  • Increased cleaning efficiency with introduction of color-coded cloth system to prevent cross-contamination.
  • Upheld cleanliness standards in kitchen and dining areas, ensuring compliance with health regulations.
  • Supported event setups and teardowns, ensuring venues were returned to their original state promptly.
  • Reduced spread of illness by implementing rigorous disinfection practices for all high-touch surfaces.
  • Ensured that all cleaning supplies were stocked and organized, minimizing downtime.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Maintained floor cleaning and waxing equipment.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
  • Operated buffers and burnishers to clean and polish floors.
  • Supervised supplies in inventory and submitted reorder requests.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.

Housekeeper

Cleveland Christian
12.2008 - 2014
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
  • Operated electronic backpack vacuums and floor sweepers.
  • Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
  • Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.
  • Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.
  • Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
  • Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
  • Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
  • Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
  • Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
  • Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
  • Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
  • Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
  • Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
  • Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
  • Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
  • Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
  • Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
  • Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
  • Streamlined laundry operations, sorting and treating items according to fabric care specifications.
  • Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
  • Boosted team morale and efficiency by organizing more effective cleaning supplies inventory system.
  • Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Sorted, laundered and put away various laundry items.
  • Handled requests for extra linens, toiletries and other supplies.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Returned emptied garbage receptacles to proper locations.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Polished fixtures to achieve professional shine and appearance.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.

Continental Airline/united

Customer Service Agent
11.1998 - 2008
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Porter

Motor Cars
11.1994 - 2005
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

I also delivered vehicles, did bank and dry cleaning runs, basically a lot of their running around

Customer Service

Taco Bell
11.1993 - 1994
  • Provided exceptional customer service, addressing client concerns promptly and efficiently.
  • Streamlined customer service protocols to boost satisfaction rates.
  • Immediately brought critical issues to customer service manager for resolution.
  • Provided excellent customer service by addressing inquiries promptly and knowledgeably.

Customer Service

Burger King
11.1992 - 1993

Customer Service/women’s Department

Sears Outlet
11.1991 - 1991
  • Improved patient well-being by providing compassionate and attentive personal care services.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Supported patients'' daily living activities such as bathing, dressing, grooming, and meal preparation to promote independence.
  • Assisted patients in maintaining mental wellness through engaging conversation and social interaction during visits.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Built strong relationships with patients and their families through open communication and empathetic listening skills.
  • Managed complex medication schedules accurately, ensuring proper administration according to physician instructions.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Maintained a clean, safe home environment for patients through regular housekeeping tasks and adhering to hygiene protocols.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Promoted patient mobility by helping with physical therapy exercises under the supervision of licensed therapists.
  • Ensured continuity of care by effectively communicating with other Home Health Care Aides during shift transitions or schedule changes.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Provided transportation and appointments management.
  • Collaborated with interdisciplinary healthcare teams to develop personalized care plans that met individual patient needs.
  • Provided emotional support to patients and their families during challenging times, helping them navigate complex healthcare systems with ease.
  • Prevented falls and injuries by implementing safety measures within the home environment based on individual risk assessments.
  • Developed effective coping strategies for managing client behaviors related to dementia or cognitive decline, fostering a positive atmosphere.
  • Demonstrated excellent time management and organizational skills, managing multiple clients'' needs simultaneously without compromising quality of care.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Enhanced patient recovery time by assisting with prescribed exercises and administering medication as directed.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Increased overall client satisfaction levels by consistently providing high-quality care tailored to each individual''s preferences and requirements.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Facilitated timely medical appointments by arranging transportation and accompanying patients when necessary.
  • Monitored patient vital signs regularly to detect changes in health status early on and report concerns promptly to healthcare professionals.
  • Educated family members on proper caregiving techniques, enabling them to confidently provide support at home.
  • Participated in ongoing professional development opportunities, staying current with industry best practices in home health care provision.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Contributed to successful discharge planning for transitioning patients from hospital settings back into their homes safely.
  • Followed nutritional plans to prepare optimal meals.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted disabled clients to support independence and well-being.
  • Developed individual care plans for clients based on specific needs.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Provided mobility assistance such as walking and regular exercising.
  • Scheduled and coordinated medical appointments.
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Assisted with end-of-life care.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Trained new staff members on best practices for home health care.
  • Transported clients for medical and personal outings.
  • Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
  • Improved patients' comfort with massage and application of topical treatments.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Provided direct personal care and administrative services to clients.
  • Constructed cognitively stimulating activities.
  • Developed and implemented care plans for clients.
  • Researched and recommended community resources to meet clients' needs.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Documented vital statistics and coordinated with health care providers.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Administered medications in accordance with doctor's instructions.

Home Healthcare Aid

Visiting Angles
07.2023 - Current
  • Improved patient well-being by providing compassionate and attentive personal care services.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Supported patients'' daily living activities such as bathing, dressing, grooming, and meal preparation to promote independence.
  • Assisted patients in maintaining mental wellness through engaging conversation and social interaction during visits.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Built strong relationships with patients and their families through open communication and empathetic listening skills.
  • Managed complex medication schedules accurately, ensuring proper administration according to physician instructions.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Maintained a clean, safe home environment for patients through regular housekeeping tasks and adhering to hygiene protocols.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Promoted patient mobility by helping with physical therapy exercises under the supervision of licensed therapists.
  • Ensured continuity of care by effectively communicating with other Home Health Care Aides during shift transitions or schedule changes.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Provided transportation and appointments management.
  • Collaborated with interdisciplinary healthcare teams to develop personalized care plans that met individual patient needs.
  • Provided emotional support to patients and their families during challenging times, helping them navigate complex healthcare systems with ease.
  • Prevented falls and injuries by implementing safety measures within the home environment based on individual risk assessments.
  • Developed effective coping strategies for managing client behaviors related to dementia or cognitive decline, fostering a positive atmosphere.
  • Demonstrated excellent time management and organizational skills, managing multiple clients'' needs simultaneously without compromising quality of care.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Enhanced patient recovery time by assisting with prescribed exercises and administering medication as directed.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Increased overall client satisfaction levels by consistently providing high-quality care tailored to each individual''s preferences and requirements.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Facilitated timely medical appointments by arranging transportation and accompanying patients when necessary.
  • Monitored patient vital signs regularly to detect changes in health status early on and report concerns promptly to healthcare professionals.
  • Educated family members on proper caregiving techniques, enabling them to confidently provide support at home.
  • Participated in ongoing professional development opportunities, staying current with industry best practices in home health care provision.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Contributed to successful discharge planning for transitioning patients from hospital settings back into their homes safely.
  • Followed nutritional plans to prepare optimal meals.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted disabled clients to support independence and well-being.
  • Developed individual care plans for clients based on specific needs.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Provided mobility assistance such as walking and regular exercising.
  • Scheduled and coordinated medical appointments.
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Assisted with end-of-life care.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Trained new staff members on best practices for home health care.
  • Transported clients for medical and personal outings.
  • Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
  • Improved patients' comfort with massage and application of topical treatments.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Provided direct personal care and administrative services to clients.
  • Constructed cognitively stimulating activities.
  • Developed and implemented care plans for clients.
  • Researched and recommended community resources to meet clients' needs.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Documented vital statistics and coordinated with health care providers.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Administered medications in accordance with doctor's instructions.

Home Healthcare Aid

Self-1099
02.2016 - Current
  • Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
  • Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations.
  • Improved patient well-being by providing compassionate and attentive personal care services.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Supported patients'' daily living activities such as bathing, dressing, grooming, and meal preparation to promote independence.
  • Assisted patients in maintaining mental wellness through engaging conversation and social interaction during visits.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Built strong relationships with patients and their families through open communication and empathetic listening skills.
  • Managed complex medication schedules accurately, ensuring proper administration according to physician instructions.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Maintained a clean, safe home environment for patients through regular housekeeping tasks and adhering to hygiene protocols.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Promoted patient mobility by helping with physical therapy exercises under the supervision of licensed therapists.
  • Ensured continuity of care by effectively communicating with other Home Health Care Aides during shift transitions or schedule changes.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Provided transportation and appointments management.
  • Collaborated with interdisciplinary healthcare teams to develop personalized care plans that met individual patient needs.
  • Provided emotional support to patients and their families during challenging times, helping them navigate complex healthcare systems with ease.
  • Prevented falls and injuries by implementing safety measures within the home environment based on individual risk assessments.
  • Developed effective coping strategies for managing client behaviors related to dementia or cognitive decline, fostering a positive atmosphere.
  • Demonstrated excellent time management and organizational skills, managing multiple clients'' needs simultaneously without compromising quality of care.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Enhanced patient recovery time by assisting with prescribed exercises and administering medication as directed.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Increased overall client satisfaction levels by consistently providing high-quality care tailored to each individual''s preferences and requirements.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Facilitated timely medical appointments by arranging transportation and accompanying patients when necessary.
  • Monitored patient vital signs regularly to detect changes in health status early on and report concerns promptly to healthcare professionals.
  • Educated family members on proper caregiving techniques, enabling them to confidently provide support at home.
  • Participated in ongoing professional development opportunities, staying current with industry best practices in home health care provision.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Contributed to successful discharge planning for transitioning patients from hospital settings back into their homes safely.
  • Followed nutritional plans to prepare optimal meals.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted disabled clients to support independence and well-being.
  • Developed individual care plans for clients based on specific needs.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Provided mobility assistance such as walking and regular exercising.
  • Scheduled and coordinated medical appointments.
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Assisted with end-of-life care.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Trained new staff members on best practices for home health care.
  • Transported clients for medical and personal outings.
  • Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
  • Improved patients' comfort with massage and application of topical treatments.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Provided direct personal care and administrative services to clients.
  • Constructed cognitively stimulating activities.
  • Developed and implemented care plans for clients.
  • Researched and recommended community resources to meet clients' needs.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Documented vital statistics and coordinated with health care providers.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Administered medications in accordance with doctor's instructions.

Contractor

Self -1099
01.1996 - Current
  • Delivered high-quality work on time and within budget, earning positive feedback from clients.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
  • Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established long-term relationships with clients, resulting in increased repeat business.
  • Kept site work safe and in line with budget, schedule, and applicable building codes.
  • Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
  • Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
  • Implemented safety protocols on job sites, reducing incidents of workplace accidents and injuries.
  • Collaborated with cross-functional teams to ensure seamless project execution and delivery.
  • Reduced client complaints by implementing a more effective customer service strategy.
  • Hired and oversaw subcontractors to meet project needs.
  • Trained new team members to apply best coding best practices and proper use of development tools.
  • Analyzed user feedback to gather input and identify areas required for improvement.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Created and managed project plans, timelines and budgets.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Collected, arranged, and input information into database system.
  • Frequently inspected production area to verify proper equipment operation.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Generated reports detailing findings and recommendations.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Gathered, organized and input information into digital database.
  • Devised and implemented processes and procedures to streamline operations.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Maintained database systems to track and analyze operational data.
  • Observed packing operations to verify conformance to specifications.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Maintenance/painter/housekeeping

Bethel Christian Church
12.2016 - 2020
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Emptied trashcans and transported waste to collection areas.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
  • Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
  • Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
  • Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
  • Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
  • Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
  • Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
  • Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
  • Enhanced client satisfaction with thorough cleaning and maintenance of all facilities.
  • Implemented recycling program, significantly reducing waste and promoting environmental responsibility.
  • Fostered safer work environment by promptly addressing spills and potential hazards.
  • Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
  • Demonstrated flexibility by covering additional shifts when needed, ensuring no disruption in cleaning services.
  • Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.
  • Achieved record of zero complaints regarding cleanliness in assigned areas for entire year.
  • Sustained cleanliness and order in outdoor areas, making them more inviting for guests and employees.
  • Ensured clean and welcoming environment for clients by meticulously cleaning common areas, restrooms, and offices.
  • Improved overall cleanliness and hygiene by using eco-friendly cleaning products and techniques.
  • Maintained detailed logs of cleaning schedules and tasks, ensuring accountability and consistency.
  • Collaborated with maintenance team to identify and resolve issues requiring repair, enhancing overall facility safety.
  • Enhanced guest experience by maintaining pristine conditions in guest rooms and suites.
  • Contributed to team efforts by training new staff on best practices in cleaning and maintenance.
  • Streamlined cleaning processes to increase efficiency without compromising on quality.
  • Increased cleaning efficiency with introduction of color-coded cloth system to prevent cross-contamination.
  • Upheld cleanliness standards in kitchen and dining areas, ensuring compliance with health regulations.
  • Supported event setups and teardowns, ensuring venues were returned to their original state promptly.
  • Reduced spread of illness by implementing rigorous disinfection practices for all high-touch surfaces.
  • Ensured that all cleaning supplies were stocked and organized, minimizing downtime.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Maintained floor cleaning and waxing equipment.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
  • Operated buffers and burnishers to clean and polish floors.
  • Supervised supplies in inventory and submitted reorder requests.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.

Education

Associate of Applied Science - Medical Transcription

Kaplan University
Online

High School Diploma -

Buckeye High School
York Township

Skills

  • Cleaning and sanitizing
  • Sweeping and mopping
  • Housekeeping
  • Customer service
  • Time management
  • Team collaboration
  • Reliability and punctuality
  • Problem-solving
  • Efficient cleaning techniques
  • Interior and exterior cleaning
  • Restroom sanitation
  • Attention to detail
  • Sanitation practices
  • Dusting techniques
  • Chemical handling
  • Health and safety compliance
  • Disinfection practices
  • Waste management
  • Window washing proficiency
  • Physical stamina
  • Professional appearance
  • Quality control
  • Health and safety regulations
  • Quality assurance
  • Laundry
  • Waste disposal methods
  • Laundry services
  • Floor care expertise
  • Complex Problem-solving
  • Confidentiality awareness
  • Stain removal techniques
  • Recycling management
  • Green cleaning practices
  • Steam cleaning
  • Hazardous material handling
  • Supply inventory management
  • Odor control methods
  • Snow removal
  • Crew management
  • Conflict resolution
  • Multitasking and organization
  • Verbal and written communication
  • Basic maintenance
  • Safety protocols adherence
  • Carpet cleaning
  • Record keeping
  • Able to lift number lbs
  • Safe cleaning with chemicals
  • Commercial and residential cleaning
  • Glass and window washing
  • Interior window washing
  • Sanitization procedures
  • Upholstery maintenance
  • Closet detailing
  • Furniture rearrangement
  • Floor maintenance
  • Schedule flexibility
  • Polishing surfaces
  • Floor waxing
  • Exceptional time management
  • Restroom upkeep
  • Strong work ethic
  • Multitasking
  • Organizational skills
  • Teamwork and collaboration
  • Adaptable and flexible
  • Communication and interpersonal skills
  • Productivity and time management
  • Flexible schedule
  • Trash collection and removal
  • Multitasking Abilities
  • Decision-making
  • Trash collection
  • Excellent communication
  • Heavy lifting
  • Safety standards and protocols
  • Task prioritization
  • Active listening
  • Basic mathematics
  • Restroom servicing
  • Critical thinking
  • Conscientious and Detail-oriented
  • Checklists and recordkeeping
  • Fixture cleaning and polishing
  • Floor polishing and buffing
  • Furniture moving
  • Relationship building
  • Facility maintenance
  • Work orders
  • Facilities maintenance
  • Carpet steaming and shampooing
  • Laundry management
  • New employee training
  • Damage prevention
  • Hand and power tool operation
  • Stainless steel polishing
  • Administrative support

Accomplishments

I graduated from cosmetology. I received my associates degree in applying science and I also just recently within the past year lost 100 pounds that I’m very proud of and reversed to my liver disease.!!

Certification

An associates degree in applied science also working on STNA

Timeline

Home Healthcare Aid

Visiting Angles
07.2023 - Current

Maintenance/painter/housekeeping

Bethel Christian Church
12.2016 - 2020

Home Healthcare Aid

Self-1099
02.2016 - Current

Housekeeper

Cleveland Christian
12.2008 - 2014

Continental Airline/united

Customer Service Agent
11.1998 - 2008

Contractor

Self -1099
01.1996 - Current

Porter

Motor Cars
11.1994 - 2005

Customer Service

Taco Bell
11.1993 - 1994

Customer Service

Burger King
11.1992 - 1993

Customer Service/women’s Department

Sears Outlet
11.1991 - 1991

Cleaner

Self-1099

Associate of Applied Science - Medical Transcription

Kaplan University

High School Diploma -

Buckeye High School
Loretta Deem