Loretta Dolan

Representing different Manufacturers and presents products to Retail Stores.

The lines that I acquired during this past 15 years are both Hearth Products and Outdoor Furniture.

The companies that I represented are Valor Fireplaces/ Mallin Outdoor Furniture/ Forshaw Mantles and associated products/OW Lee Outdoor Furniture/ Kettler Patio Furniture/ Rasmussen Logs.

• Engaged customers to identify needs and recommend appropriate products
• Assisted in maintaining accurate inventory levels and product displays
• Provided exceptional customer service to enhance shopping experience
• Collaborated with team members to achieve sales targets
• Learned product features and benefits to effectively communicate with clients
• Participated in training sessions to develop sales skills and techniques
• Supported promotional events to increase brand awareness and customer engagement
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
• Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
• Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
• Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
• Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
• Stayed up-to-date with industry trends to position company as market leader.
• Increased market penetration with introduction of innovative sales tactics.
• Streamlined sales process, reducing time from lead to close.
• Conducted detailed market analysis to guide development of sales strategies.
• Managed portfolio of high-value accounts, ensuring they received exceptional service.
• Cultivated deep understanding of product features to answer questions and overcome objections.
• Enhanced customer satisfaction by providing comprehensive product demonstrations.
• Identified and tapped into new markets, significantly expanding customer base.
• Boosted team morale and productivity by leading weekly sales strategy meetings.
• Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
• Led training sessions for new sales representatives, enhancing team expertise and performance.
• Provided feedback from customers to product development team, influencing future product enhancements.
• Exceeded sales targets through effective planning and goal setting.
• Participated in trade shows and conferences to network and generate leads.
• Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
• Collaborated with marketing department to align sales strategies with new campaigns.
• Fostered collaborative environment, sharing best practices among sales team.
• Built relationships with customers and community to promote long term business growth.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Set and achieved company defined sales goals.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Negotiated prices, terms of sales and service agreements.
• Informed customers of promotions to increase sales productivity and volume.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Contributed to team objectives in fast-paced environment.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Achieved or exceeded company-defined sales quotas.
• Maintained current knowledge of evolving changes in marketplace.
• Met existing customers to review current services and expand sales opportunities.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Presented professional image consistent with company's brand values.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Kept detailed records of daily activities through online customer database.
• Attended monthly sales meetings and quarterly sales trainings.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Stayed current on company offerings and industry trends.
• Contributed to event marketing, sales and brand promotion.
• Developed, maintained and utilized diverse client base.
• Trained new employees on customer service, money handling and organizing strategies.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Consulted with businesses to supply accurate product and service information.
• Built diverse and consistent sales portfolio.