Summary
Overview
Work History
Education
Skills
Timeline
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Loretta Dozier

East Chicago,IN

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering a knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

15
15
years of professional experience

Work History

Manager

Hertz Rental Car
Merrillville, IN
01.2020 - 08.2024
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Established processes to ensure efficient workflow throughout the organization.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Provided leadership during times of organizational change or crisis situations.
  • Analyzed customer feedback data to develop action plans for improving services offered.

Lead Custodian

Lighthouse Charter School
Gary, IN
02.2014 - 12.2020
  • Performed daily custodial duties, including sweeping, mopping, dusting, and waxing floors; cleaning windows; emptying garbage cans; and restocking supplies.
  • Maintained inventory of custodial equipment and materials; ordered additional supplies as needed.
  • Trained new employees in proper use of cleaning products, equipment operation, safety procedures, and customer service protocols.
  • Inspected work areas regularly to identify potential hazards or maintenance needs.
  • Developed schedules for custodial staff to ensure adequate coverage during peak hours.

Supervisor

McDonald's
East Chicago, IN
05.2011 - 01.2014
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.

Custodian

LBR Facility Solutions
East Chicago, IN
06.2009 - 01.2011
  • Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
  • Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
  • Responding quickly to emergency situations such as flooding or spills in order to minimize damage to property or injury to personnel.
  • Adhering strictly to health and safety regulations while performing duties.

Education

Associate of Science - Business Administration And Management

Indiana Wesleyan University
Marion, IN
12-2024

High School Diploma -

Central High School
East Chicago, IN
06-2010

Skills

  • Strategic Planning
  • Expense Tracking
  • Business Development
  • Performance Management
  • Business Administration
  • Staff Development
  • Team Leadership
  • Schedule Preparation
  • Cross-functional team management
  • Staff Training and Development

Timeline

Manager

Hertz Rental Car
01.2020 - 08.2024

Lead Custodian

Lighthouse Charter School
02.2014 - 12.2020

Supervisor

McDonald's
05.2011 - 01.2014

Custodian

LBR Facility Solutions
06.2009 - 01.2011

Associate of Science - Business Administration And Management

Indiana Wesleyan University

High School Diploma -

Central High School

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Loretta Dozier