Loretta Dunston

• Entered loan application documentation to databases to process mortgage insurance policy updates due to changes to loan terms and performed other day to day clerical tasks and data entry assignments.
• Uploaded electronic submissions of 1000+ documents and data into policy and billing databases to update files, including client records and policy premiums.
• Recalculated policy premiums and adjusted billing database logs.
• Effectively used Adobe Acrobat and MS Office Excel, Word and Outlook across multiple platforms to create and complete files.
• Reviewed loan documents for accuracy and completeness.
• Converted documents and reports from outside source database to internal database using Excel spreadsheet filtering.
• Maintained organized and efficient workflows by using strong attention to detail, multitasking skills, and excellent communication.
• Assisted team with special administrative tasks on daily basis to meet file completion deadlines.
• Consistently exceeded monthly service level and quality goals, averaging 98%.