Loretta Ford

Experienced Director of Operations proficient in managing dental office operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams. Dedicated dental professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Answering Phones, Collections/Accounts Receivable, Communication Skills, Customer Service, Data Entry, Eaglesoft, Fuse, File Maintenance, Insurance Billing, Insurance Verification,Patient Education, Receptionist, Scheduling, Treatment Planning, Billing, Care Credit, Cerec Restorations, CPR Certified, Dental Charting, Digital Radiography/X-Rays, Implants, Invisalign, Microsoft Office, Ordering Supplies, Orthodontics, Patient Recall, Patient Records, Sales, Marketing, patient and employee relations; staff interviewing/dismissal; ensuring regulatory compliance; staff training and motivation. Assist the dentist with other tasks as assigned. Manage day-to-day operations of dental office - Manage and direct staff assignments and activities - Manage patient financial accounts - Manage the hiring and ongoing performance of staff - Manage and update office computer systems Patient Management - Oversee patient relations and handle patient complaints - Help explain office policy to patients - Help support staff as needed (i.e., appointment scheduling, collections, insurance, etc.) - Assign, direct and manage staff duties, as assigned by the dentist - Determine staff schedules - Recruit, interview and hire employees as directed by the dentist - Orient and train new staff - Monitor staff performance - Conduct staff and salary reviews - Engage in conflict resolution