Hi, I’m
Loretta Francis
Call or text me at (256)335-4526
Florence,AL
Overview
20
years of professional experience
Work History
Mapco Express
Head Cashier Supervisor
06.2017 - 08.2019
Job overview
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
- Conducted regular performance evaluations for cashiers, providing constructive feedback to help them grow professionally.
- Improved communication between cashiers and other store departments to provide seamless customer experiences.
- Trained newly hired sales team in upselling techniques.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Monitored areas for security issues and safety hazards.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Quickly and accurately counted drawers at start and end of each shift.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Managed a team of cashiers, ensuring proper scheduling, breaks, and coverage during peak hours.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Assisted in inventory management tasks such as stocking shelves, conducting counts, or placing orders when necessary.
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
- Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.
Shall Gas StationFlorence, AL
Cashier
10.2014 - 10.2017
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Set up new sales displays each week with fresh merchandise.
Lauderdale LanesFlorence, AL
Cook/ Front Dask
07.2006 - 05.2014
Job overview
- Planned menus for different events, seasons and customer requests.
- Managed kitchen budget for supplies and labor hours, consistently meeting targets.
- Trained and supervised cooking staff to expertly meet daily needs.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
- Adjusted recipes based on ingredient availability or customer request.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Monitored food quality and presentation to maintain high standards.
- Prepared and served various food items in fast-paced [Type] environment.
- Managed opening and closing shift kitchen tasks.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Maintained food safety and sanitation standards.
- Trained new kitchen staff, ensuring they met restaurant's high standards.
- Coordinated with front of house to ensure smooth service during busy periods, enhancing customer dining experience.
- Fostered culture of teamwork and communication within kitchen, leading to improved efficiency.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Communicated closely with servers to fully understand special orders for customers.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Timeline
Head Cashier Supervisor
Mapco Express
06.2017 - 08.2019
Cashier
Shall Gas Station
10.2014 - 10.2017
Cook/ Front Dask
Lauderdale Lanes
07.2006 - 05.2014