Overview
Work History
Timeline
Hi, I’m

Loretta Francis

Call or text me at (256)335-4526
Florence,AL
Loretta Francis

Overview

20
years of professional experience

Work History

Mapco Express

Head Cashier Supervisor
06.2017 - 08.2019

Job overview

  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
  • Conducted regular performance evaluations for cashiers, providing constructive feedback to help them grow professionally.
  • Improved communication between cashiers and other store departments to provide seamless customer experiences.
  • Trained newly hired sales team in upselling techniques.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Monitored areas for security issues and safety hazards.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Managed a team of cashiers, ensuring proper scheduling, breaks, and coverage during peak hours.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Assisted in inventory management tasks such as stocking shelves, conducting counts, or placing orders when necessary.
  • Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
  • Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.

Shall Gas Station
Florence, AL

Cashier
10.2014 - 10.2017

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Set up new sales displays each week with fresh merchandise.

Lauderdale Lanes
Florence, AL

Cook/ Front Dask
07.2006 - 05.2014

Job overview

  • Planned menus for different events, seasons and customer requests.
  • Managed kitchen budget for supplies and labor hours, consistently meeting targets.
  • Trained and supervised cooking staff to expertly meet daily needs.
  • Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
  • Adjusted recipes based on ingredient availability or customer request.
  • Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
  • Measured, weighed, and mixed appropriate ingredients according to recipe directions.
  • Monitored food quality and presentation to maintain high standards.
  • Prepared and served various food items in fast-paced [Type] environment.
  • Managed opening and closing shift kitchen tasks.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Maintained food safety and sanitation standards.
  • Trained new kitchen staff, ensuring they met restaurant's high standards.
  • Coordinated with front of house to ensure smooth service during busy periods, enhancing customer dining experience.
  • Fostered culture of teamwork and communication within kitchen, leading to improved efficiency.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Communicated closely with servers to fully understand special orders for customers.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.

Timeline

Head Cashier Supervisor

Mapco Express
06.2017 - 08.2019

Cashier

Shall Gas Station
10.2014 - 10.2017

Cook/ Front Dask

Lauderdale Lanes
07.2006 - 05.2014

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Loretta FrancisCall or text me at (256)335-4526