Loretta Garcia
Alvin,TX
Summary
Results-driven professional with extensive expertise in customer relationship management and complaint resolution. Proven track record in optimizing order processing to enhance operational efficiency. Dedicated to delivering exceptional customer service and improving overall customer satisfaction. Strong ability to analyze customer needs and implement effective solutions.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Whites Home and Auto
El Campo, Texas
09.2007 - 04.2010
- Assisted customers with product inquiries and service requests.
- Processed orders and managed customer account information efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Ordered parts and marketing sales on kitchen appliances.
- Managed accounts and rental properties.
- Managed all court filings related to repossession cases, rental housing, maintaining detailed records, and tracking deadlines.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Assistant Manager
First Convenience Bank
Victoria, Texas
07.2004 - 07.2007
- Auditors and marketing teams at different locations (banks) for business growth.
- Vaults and ATMs, cash handling, and loan applications.
- Staff scheduling, participating in community events.
- Assisted in managing daily operations and team performance.
- Implemented training programs for new employees to enhance skills.
- Coordinated staff schedules and maintained employee records.
General Merchandiser
HEB Grocery Store
El Campo, Texas
03.1993 - 11.1993
- Managed inventory levels to ensure product availability for customers.
- Collaborated with team members to restock shelves efficiently during peak hours.
- Organized merchandise displays to enhance visual appeal and customer engagement.
- Assisted customers by providing product information and answering inquiries.
- Conducted regular audits of product expiration dates to maintain quality standards.
Education
High School Diploma -
El Campo High School
El Campo, TX05-1995
Skills
- Customer relationship management
- Product knowledge
- Order processing
- Complaint resolution
- Account management
- Staff training
- Banking operations support
- Critical thinking
- Effective communication
- Problem solving
- Scheduling coordination
- Inventory management
- Retail marketing
- Appointment scheduling
- Medical terminology
- Shipping and receiving
- Live chat support
- Call center procedures
- Payment processing
- Call triaging
- Service upselling
Languages
Spanish
Professional
Timeline
Customer Service Representative
Whites Home and Auto
09.2007 - 04.2010
Assistant Manager
First Convenience Bank
07.2004 - 07.2007
General Merchandiser
HEB Grocery Store
03.1993 - 11.1993
High School Diploma -
El Campo High School
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