Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Websites
Timeline
Generic

Loretta Gillotti

Woodbury,CT

Summary

Compassionate, diligent, hardworking, experienced and professional, dedicated to giving optimal animal care and support. Builds positive relationships with owners and trust with animals. Excels with empathy, and is skilled delivering daily needs and medical support to ensure well-being of animals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Retail Store Owner

Rescued & Rehomed
Newtown, CT
09.2024 - Current
  • Implemented new procedures for better customer service and efficiency.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Analyzed sales data to identify trends and make appropriate adjustments.
  • Created a budget and tracked expenses in order to maximize profits.
  • Maintained inventory levels by ordering merchandise from suppliers.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Developed relationships with vendors in order to negotiate lower prices on goods.
  • Initiated campaigns designed to drive foot traffic into the store through targeted advertising efforts.
  • Identified opportunities for growth within the market segment served by the store.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Conducted regular inspections of the store's physical condition and equipment maintenance needs.
  • Planned layout of store fixtures, displays and signage according to company guidelines.
  • Assisted customers with product selections based on their individual needs and preferences.
  • Responsible for hiring qualified personnel who have demonstrated excellent skillsets.
  • Formed and sustained strategic relationships with clients.

Volunteer

Southbury Training School
Southbury, CT
06.2022 - Current
  • Collaborated with other volunteers to create a positive work environment.
  • Provided guidance and support to fellow volunteers during their shifts.
  • Organized thrift store shelves, racks and display cases according to size, color or type of item.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Described merchandise and explained use, operation and care.
  • Helped unload, sort and organize donated clothing, furniture and other items for sale.
  • Provided customer service support by answering phones and responding to inquiries.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Recommended, selected and located merchandise based on customer desires.
  • Priced merchandise using established guidelines.
  • Greeted guests and offered assistance in finding specific departments or personnel.
  • Answered store and merchandise questions and led customers to wanted items.
  • Followed directions from supervisors and completed tasks within appropriate timeframe.
  • Operated cash registers accurately when required.
  • Processed payments at the cash register.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Stocked shelves with incoming merchandise from donations or suppliers.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Greeted customers to determine wants or needs.

Animal Rescue Owner

A Pup's Pizzazz Rescue
Woodbury, CT
01.2014 - Current
  • Screened individuals interested in adopting pets.
  • Developed and implemented new protocols for handling incoming animals and ensuring their health and safety.
  • Assisted with grooming tasks such as bathing, brushing, and nail trimming.
  • Assisted with fundraising efforts by organizing special events such as silent auctions or raffles that raised money for the shelter's operating costs.
  • Delivered excellent service to pet owners to drive repeat business.
  • Reviewed pet records from daily visits and appointments, entering important data into system.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Monitored inventory levels of food supplies and other necessary items used by staff during daily operations.
  • Provided guidance to volunteers in order to ensure humane treatment of animals in accordance with state laws.
  • Organized adoption events in order to promote available/unadopted animals, within the community.
  • Conducted regular inspections of kennels, cages, runs, yards, grooming areas, veterinary care units. to assess cleanliness and safety standards.
  • Coordinated the adoption process for all outgoing animals, including conducting background checks on potential adopters.
  • Administered medications to animals.
  • Served as primary contact person between media representatives seeking information about current initiatives at the facility.
  • Socialized animals to prepare for adoption.
  • Prepared food to meet needs of animals under care with appropriate meals.
  • Maintained clean and orderly play yards, kennels and cages.
  • Promoted optimal animal health by feeding and watering on regular schedule.
  • Scheduled grooming and veterinary appointments for animals.
  • Maintained accurate records for each animal under the shelter's care, as well as records related to vaccinations, adoptions.
  • Administered medications and treatments as prescribed by veterinarians.
  • Played with dogs and cats to maintain socialization and reduce stress.
  • Set boundaries through disciplinary teaching and treat training.
  • Reviewed applications from individuals interested in becoming foster parents for homeless pets awaiting adoption into permanent homes.
  • Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
  • Followed precise feeding instructions and schedules for animals under care.
  • Collaborated with other shelters in order to arrange transfers of animals between facilities when needed due to overcrowding issues at one location.
  • Taught animals sit, stay and other basic commands.
  • Worked closely with local veterinarians in order to provide medical care for sick or injured animals at the facility.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Promoted animals using multiple forms of social media.

Education

Some College (No Degree) - Business

Western Connecticut State University
Danbury, CT

Associate of Science - Veterinary Science

Penn Foster Career School
Scranton, PA

Skills

  • Recumbency restraint
  • Animal examination
  • Animal restraint
  • Intravenous injection
  • Gowning and gloving procedures
  • Medication dispensing
  • Patient bathing
  • Aseptic techniques
  • Suture removal
  • Procedure support
  • Vaccinations
  • Monitoring recovery
  • Nutritional counseling
  • Wound treatment
  • Tick removal
  • Sanitation protocols
  • Parasite control

Affiliations

  • Riding either of my two geldings, Bronson and Dallas. Or just watching them and their sister Kandi (pony)!
  • Hiking/walking with my personal dogs. Or just being around them!
  • Gardening/lanscaping
  • Voluteering
  • Reading or watching educational videos of almost any kind.

Certification

  • Grooming Certificate through Penn Foster
  • Veterinary Technician Certification~ Still in the process and will complete in 2025.

Timeline

Retail Store Owner

Rescued & Rehomed
09.2024 - Current

Volunteer

Southbury Training School
06.2022 - Current

Animal Rescue Owner

A Pup's Pizzazz Rescue
01.2014 - Current

Some College (No Degree) - Business

Western Connecticut State University

Associate of Science - Veterinary Science

Penn Foster Career School

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Loretta Gillotti